Debra Moss
ypsilanti,Michigan
Summary
Results-oriented table games dealer with 25+ years of experience managing game flow, enforcing house rules, and maintaining compliance. Ensures accurate cash transactions and consistent adherence to procedures. Improves guest satisfaction through attentive service and clear communication.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Casino Operation
MotorCity Casino Hotel
Detroit , MI
01.2000 - 12.2025
- - Dealt cards across table games and kept playing fair and accurate.
- - Dealt blackjack, poker, and various card games at the table.
- - Monitored game activity to enforce house rules and maintain game integrity.
- - Managed table games with accuracy, fairness, and consistent guest service.
- - Executed cash transactions while ensuring accurate chip counts and payouts.
- - Controlled cash handling, chip counts, and payouts with accuracy throughout the shift.
- - Guided game flow by explaining rules, taking bets, and issuing payouts.
- - Explained rules, collected bets, and issued payouts to keep the games moving.
- - Monitored and secured chips, cash, and gaming equipment during operations.
- - Supported the security of chips, cash, and gaming equipment during table operations.
- - Checked gaming equipment regularly to confirm proper table operation.
- - Verified gaming equipment on a regular basis to support reliable table operations.
- - Inspected cards, dice, and other gaming equipment before table use.
- - Reviewed cards, dice, and related equipment before play to support game readiness.
- - Completed routine equipment checks that supported smooth table operations.
- - Maintained house standards by monitoring play and preserving game integrity.
- - Protected game integrity by monitoring activity and applying house rules consistently.
- - Supported guest interactions by delivering helpful customer service and strong engagement.
- - Provided attentive customer service to enhance guest satisfaction during gaming experiences.
- - Strengthened guest satisfaction through attentive service and clear communication.
- - Resolved guest questions and complaints promptly with professional communication.
- - Responded quickly to guest questions and complaints in a professional manner.
- - Drove game flow by explaining rules, taking wagers, and issuing payouts.
- - Helped train new dealers by sharing guidance on dealing techniques and game rules.
- - Assisted dealer training by reinforcing dealing methods and game procedures.
- - Supported new dealer training with guidance on dealing practices and game rules.
- - Collaborated with supervisors to improve customer service standards across the gaming floor.
- - Worked with supervisors on ideas for stronger customer service standards.
- - Contributed ideas with supervisors to improve customer service standards.
- - Contributed to high-quality guest experiences through attentive service and responsive support.
- - Kept cash handling accurate through careful chip counts and payout processing.
- - Used basic math skills to support accurate payouts.
- - Applied basic math to support accurate chip and cash payouts.
- - Facilitated chip exchanges during shift to enhance customer service.
- - Protected chips, cash, and gaming equipment through careful table oversight.
- - Supported positive guest experience through attentive service and steady interaction.
- Facilitated chip exchanges during shift to enhance customer service.
- - Answered guest concerns and complaints promptly with professional conduct.
- - Strengthened guest satisfaction through attentive service and clear communication.
- - Supported new dealer training with guidance on dealing practices and game rules.
- - Contributed ideas with supervisors to improve customer service standards.
- - Checked cards, dice, and other gaming tools before use to support table readiness.
Education
Some College (No Degree) - Accounting
WC3
Detroit, MISome College (No Degree) - INTERNSHIP & EXTERNSHIP, ICD 9 CODES, MED REC
PARAPROFESSIONAL
Roseville, MISkills
- Game management
- Game integrity
- Cash management
- Dealer training
- Dealer coaching
- Customer engagement
- Guest service
Certification
- CASINO DEALER
Timeline
Casino Operation
MotorCity Casino Hotel
01.2000 - 12.2025
Some College (No Degree) - Accounting
WC3
Some College (No Degree) - INTERNSHIP & EXTERNSHIP, ICD 9 CODES, MED REC
PARAPROFESSIONAL