Darrell Jackson
Jacksonville,FL
Summary
Demonstrated ability to enhance operational efficiencies and drive team performance through effective supervision and training. Skilled in monitoring game procedures, ensuring accurate transactions, and identifying training opportunities for dealers. Committed to fostering a proactive work environment that supports continuous improvement.
Overview
41
41
years of professional experience
Work History
Casino Floor Supervisor
Bestbet Jacksonville
Jacksonville, FL
11.2020 - Current
- Ensured smooth operation of games by supervising dealers, monitoring for errors, enforcing proper procedures, and managing opening and closing of table games.
- Monitored cash handling accuracy, identified signs of dealer fatigue, and oversaw transactions to minimize errors.
- Tracked dealer errors to identify training opportunities and provided detailed reports for management reviews.
- Oversaw the actions of both dealers and players for a section of table games.
Customer Service DP Manager
Elevated LLC
Jacksonville, FL
11.2015 - 11.2020
- Oversaw daily operations, supervising and delegating assignments for a team of 20
- Analyzed performance reports and implemented data-driven continuous improvement initiatives
- Oversaw personnel recruitment, performance and scheduling
- Conducted employee performance reviews and collaborated on improvement strategies with each team member
- Trained current employees on additional job positions to maintain coverage of roles at all times
Help Desk Level 1
Citigroup
01.2010 - 11.2014
- Diagnosed and resolved customer network connection issues remotely.
- Performed remote analysis, diagnosis and resolution of system problems across various websites, maintaining operational continuity.
- Review, research, diagnose and resolve issues escalated from customers.
- Interpreted, evaluated and resolved issues affecting functional operation of application hardware and software products, enhancing user experience.
- Supported daily functionality of file delivery systems, ensuring timely and accurate data transfer.
Retention Sales Associate
Citigroup
01.2003 - 01.2010
Customer Service/Fraud Analyst
Citigroup
01.1997 - 01.2003
Warehouse Supervisor
Winn Dixie Warehouse
01.1994 - 01.1997
Logistics Specialist
U.S NAVY
01.1986 - 01.1994
Education
Associate of Arts - Information Technology
ITT Technical Institute
05-2011
Technical Certificate - Logistics And Materials Management
U.S NAVY
09-1986
Skills
- Game management
- Transaction management
- Staff development
- Game management
- Performance evaluation
- Error identification
- Client relations
Skills
Call Center, CMS, hardware, Excel, Microsoft Outlook, PowerPoint, Windows 7-10, Word, NICE, Network, Back up and Restore, Quality, Statistics, Trend Forecasting Staffing,Sales
Timeline
Casino Floor Supervisor
Bestbet Jacksonville
11.2020 - Current
Customer Service DP Manager
Elevated LLC
11.2015 - 11.2020
Help Desk Level 1
Citigroup
01.2010 - 11.2014
Retention Sales Associate
Citigroup
01.2003 - 01.2010
Customer Service/Fraud Analyst
Citigroup
01.1997 - 01.2003
Warehouse Supervisor
Winn Dixie Warehouse
01.1994 - 01.1997
Logistics Specialist
U.S NAVY
01.1986 - 01.1994
Associate of Arts - Information Technology
ITT Technical Institute
Technical Certificate - Logistics And Materials Management
U.S NAVY