Juntaek Sung
Los Angeles,CA
Summary
Dynamic professional with extensive experience in customer relationship management and employee training within the casino industry. Recognized for exceptional time management skills and a strong ability to enhance guest satisfaction through effective service and dispute resolution.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Casino Floor Supervisor
Many Employers
Los Angeles, California
01.2012 - 08.2026
- Ensured smooth gameplay by supervising daily operations on the casino floor.
- Resolved disputes quickly to promote positive guest relations, offering complimentary services as needed.
- Enforced employee safety protocols on the casino floor to uphold operational integrity.
- Monitored table games for accuracy and fairness, maintaining compliance with established standards.
fabric company
Many Employers
Los Angeles, California
10.2012 - 01.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
3.2 - Architectural And Building Sciences
Kyungwon
Korea12-2002
Skills
- Employee training
- Customer relationship management
- Team leadership
- Time management
- Casino game knowledge
- Player development
- Guest relations
- VIP services
- Game rules
- Greeting guests
- Worker monitoring
Languages
English
Limited
Korean
Native/ Bilingual
tagalog
Elementary
Certification
- poker dealer
- computer skill
Timeline
fabric company
Many Employers
10.2012 - 01.2014
Casino Floor Supervisor
Many Employers
01.2012 - 08.2026
3.2 - Architectural And Building Sciences
Kyungwon