Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Hi, I’m

Debra Mueller

Gray Court,United States
Debra Mueller

Summary

Astute team player with proven ability to analyze, diagnose and resolve customer issues. Experienced in providing comprehensive support to users and also resolving complex technical issues. Possesses knowledge and experience in Microsoft Office and standard operating systems.

Overview

40
years of professional experience

Work History

DMM Squared Construction

IT Specialist
07.2009 - Current

Job overview

  • Provide computer support for my husband's construction company.

SANS Institute

Project Manager
09.2008 - 09.2022

Job overview

  • Provided increasing responsibility for technical support for in-house and customer operations. Liaison with other departments to resolve issues.
  • Wrote documentation on new systems and proofread documentation written by others.

Garrett Sayer Group LLC

Lotus Notes Administrator
06.2006 - 08.2008

Job overview

  • Worked remote on contract for Becton Dickinson as a Lotus Notes Administrator after moving to South Carolina from New Jersey.

Becton Dickinson

Administrative Assistant / Email Administrator
01.1987 - 05.2006

Job overview

  • Worked as Administrative Assistant for several departments. Streamlined use of computer-based forms that saved time for myself and others. Worked closely with IT on implementation of new Email system and provided documentation and training to employees. Promoted to Email Administrator and was also able to streamline Email processes for this global Fortune 500 Corporation.

American Overseas Book Co

Secretary
01.1984 - 01.1986

Job overview

  • Worked part-time while in High School on work study program and full time after graduation as secretary/receptionist to the President and Sales Manager of a small book company.
  • Per my recommendation, implemented a new word processing program and provided forms, training and documentation for other staff members to use PCs and no longer use typewriters and carbon paper.

Education

Northern Valley Regional High School - Old Tappan

01.1985

University Overview

Skills

  • Customer Service
  • Help Desk Support
  • Microsoft Offices

Websites

Personal Information

Personal Information
Title: Project Manager / Customer Support

Timeline

IT Specialist
DMM Squared Construction
07.2009 - Current
Project Manager
SANS Institute
09.2008 - 09.2022
Lotus Notes Administrator
Garrett Sayer Group LLC
06.2006 - 08.2008
Administrative Assistant / Email Administrator
Becton Dickinson
01.1987 - 05.2006
Secretary
American Overseas Book Co
01.1984 - 01.1986
Northern Valley Regional High School - Old Tappan

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Debra Mueller