Debra Nolden
Dane,WI
Summary
I have been in transportation for 25 years. While in the profession I grew to love school bus transportation and worked my way up the line to be a dispatcher. I enjoy my job and I create a very good relationship with the drivers.
Overview
10
10
years of professional experience
Work History
Driver
Kobussen
05.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Dispatcher
Kobussen
06.2022 - 10.2023
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Dispatcher
Kobussen
10.2022 - 05.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Dispatcher
Badger Bus
03.2020 - 06.2022
Trainer/ Driver
Lamers Bus
04.2018 - 03.2020
- Conducted new hire training on multiple routes with preferred work methods and safety.
Driver Trainer
Badger Bus
06.2015 - 04.2018
- Conducted new hire training on multiple routes with preferred work methods and safety.
Driver Helper
First Student
03.2015 - 06.2015
Driver/trainer
Garvins Brothers
06.2013 - 03.2015
Education
General -
Oregon High School
Oregon, WI06.1991
Skills
- Processes and Procedures
- Damage Prevention
- Driving and Transportation
- Optimizing Routes
- Pre- and Post-Trip Inspections
- Assisting Drivers
- Valid Driver's License
- Drivers Daily Log (DLL)
- Driver Routing
- Safety Protocols
- Passenger and Cargo Transport
- Passenger Support
- DOT Requirements
- GPS and Route Planning
- Business Management
- Safe Driving Techniques
- Verbal and Written Communication
- Customer Rapport
- Safety Management
- Scheduled Services
- Staff Development
- Communications Strategies
- Safety Standards
- Motor Vehicle Safety
- Accident Reporting
- CDL License
- Adjusting Routes
- Schedule Management
- Route Management
Timeline
Driver
Kobussen
05.2023 - Current
Dispatcher
Kobussen
10.2022 - 05.2023
Dispatcher
Kobussen
06.2022 - 10.2023
Dispatcher
Badger Bus
03.2020 - 06.2022
Trainer/ Driver
Lamers Bus
04.2018 - 03.2020
Driver Trainer
Badger Bus
06.2015 - 04.2018
Driver Helper
First Student
03.2015 - 06.2015
Driver/trainer
Garvins Brothers
06.2013 - 03.2015
General -
Oregon High School
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