Jean Widner Turin
Summary
Dedicated Delivery Professional experienced in route coordination and timely package delivery. Achieved high customer satisfaction through strong communication, multitasking, and safety awareness. Focused on enhancing operational efficiency and fostering positive customer relationships.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Palm Tran Connection
West Palm Beach
10.2021 - Current
- Operated vehicles to transport clients safely and efficiently.
- Followed all traffic laws and safety regulations while driving.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Conducted routine vehicle inspections to ensure safety compliance.
- Reported any vehicle malfunctions or accidents immediately to management.
- Communicated effectively with dispatch for route updates and changes.
- Maintained accurate records of trips and client interactions.
- Provided exceptional customer service to enhance passenger experience.
- Collaborated with team members to ensure timely service delivery.
Customer Service Cashier
711 Gas Station
Lake Worth
08.2019 - 10.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and answered inquiries promptly.
- Maintained cleanliness and organization of the checkout area and store displays.
- Collaborated with team members to enhance store operations and customer service.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Built and maintained productive relationships with employees.
Material Control and Logistics Manager
Premium Apparel SA
Delmas (Port-au-Prince)
08.2013 - 06.2017
- Managed supply chain operations for premium apparel distribution.
- Coordinated logistics activities to optimize inventory flow and reduce delays.
- Oversaw shipment scheduling and carrier selection for timely deliveries.
- Developed partnerships with suppliers to enhance procurement processes.
- Implemented process improvements to streamline warehouse operations.
- Trained staff on compliance and safety regulations in logistics management.
- Analyzed operational data to identify trends and improve efficiency.
- Led cross-functional teams to align logistics strategies with business goals.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Created and enforced policies and procedures for entire logistics team.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Identified and resolved shipping and packaging errors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Consistently met company and department objectives within budget and time constraints.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Collaborated with other departments to develop strategies that align with company objectives.
- Drafted policies regarding storage, distribution, and transportation of products.
- Monitored inventory levels and initiated re-stocking processes.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Education
Bachelor of Science - Computer Science
Institut Universitaire Quisqueya D’Amérique (INUQUA)
Tabarre, Haiti 10.1996 - 09.2000
Skills
- Vehicle operation
- Route planning
- Safety compliance
- Safe driving techniques
- Load monitoring
- Emergency response
- Accident prevention
- Vehicle inspections
- Logistics coordination
- Supply chain optimization
- Inventory management
- Daily logging
- Time management
- Process improvement
- Conflict resolution
- Team collaboration
- Effective communication
- Verbal and written communication
- Relationship building
- Attention to detail
- Business management
- Schedule management
- Flexible schedule
- Staff development
- Problem solving
- Strategic planning
- Database management
- Processes and procedures
- Team building
- Patience and tact
- Confidentiality
- Problem-solving
- Processes and procedures
- Team building
Languages
English
Professional
French
Full Professional
Creole
Full Professional
Timeline
Driver
Palm Tran Connection
10.2021 - Current
Customer Service Cashier
711 Gas Station
08.2019 - 10.2021
Material Control and Logistics Manager
Premium Apparel SA
08.2013 - 06.2017
Bachelor of Science - Computer Science
Institut Universitaire Quisqueya D’Amérique (INUQUA)
10.1996 - 09.2000