Debra Olsen
Washington State
Henderson,NV
32
years of professional experience
Upbeat, confident, and service-oriented professional with extensive experience in casino hospitality, guest relations, and property management. Skilled in building positive relationships, addressing guest concerns, managing account related inquires, and delivering personalized service in fast-paced environments. Recognized with the coveted Wynn Resorts' distinguished STAR Award, 3rd Quarter, 2013 as one of only 30 recipients among 12,500 employees. Brings strong communication, problem-solving, leadership, and interpersonal skills, with a commitment to service excellence and creating positive guest experiences.
Work History
Leasing Consultant
11 Years 2 Months- Progressed through Leasing Consultant, Leasing Manager, and Assistant Manager positions, later returning to leasing to support new- property lease-ups.
- Trained and supported leasing staff, handled resident concerns, and contributed to leasing and occupancey goals.
- Supported new-property openings through lease-up activities, application processing, and residential relations.
- Assisted with property operations and maintained knowledge of company policies, procedures, and Washington State Fair Housing requirements.
Slot Marketing
8 Years- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Provided professional services and support in a dynamic work environment.
- Delivered personalized, face-to-face guest service while upholding Wynn Resorts' luxury hospitality standards.
- Utilized casino computer systems to access player accounts, verify eligibility, and process gaming related promotions.
- Monitored daily slot tournaments and supported casino promotional activities.
- Addressed VIP guests, providing attentive and personalized service.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Cocktail Server
12 Years 4 Months- Delivered attentive, personalized service to casino and hotel guests in busy Las Vegas hospitality environments.
- Built positive guest relationships through friendly, professional, and responsive service.
- Followed casino floor procedures, safety standards, and service protocols during high-volume.
Education
- Marketing
Skills
Guest Relations & Customer Experience
Luxury Hospitality & Guest Services
Loyalty Programs & Account Support
Conflict Resolution & Problem- Solving
Account Management & Computer Systems
Team Leadership & Staff Training
Communication & Interpersonal Skills
Timeline
Leasing Consultant
Washington State
09.2015 - 11.2026Read More
Slot Marketing
Wynn Resorts, Las Vegas Blvd
03.2007 - 03.2015Read More
Cocktail Server
Tropicana/Union Plaza
04.1995 - 08.2007Read More
Community College of Southern Nevada
from Marketing
Read More