Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kendra McDonald

Lenexa

Summary

Experienced leasing consultant with a proven track record of enhancing operations and resolving challenges. Certified trainer with successful onboarding of numerous new employees, providing comprehensive training on procedures and optimal job performance. My strength is building relationships with residents, prospects, and team members for the betterment and lasting image of the company. Exceptional customer service skills, telephone etiquette, and issue resolution abilities to leverage training and experience for new professional opportunities.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

Block Multifamily
06.2023 - Current
  • Resolved conflicts and complaints between tenants.
  • Responded to messages and inquiries from prospects and used well-developed active listening and open-ended questioning skills to promote leases and move ins.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Built relationships between residents to improve resident retention.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated appointments to show marketed properties.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Planned resident events monthly

Leasing Consultant

Sentinel Real Estate Corporation - Element 25
04.2023 - 06.2023
  • Answer/ make phone calls, send emails, tour leads around the property, follow up on leads, communicate with residents and their needs
  • Make sure coffee, package room, and property is taken care of everyday
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.

Front Desk Concierge

Lifetime fitness
01.2021 - 04.2023
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained accurate and up-to-date records of guest information.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.
  • Managed check-in and check-out procedures for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Operations Supervisor

Lifetime fitness
11.2020 - 01.2021
  • Make sure the building is kept up and clean
  • make sure the operations team members are getting tasks done for the day.
  • Interceded between employees during arguments and diffused tense situations.
  • Trained team members on new gym services and products to support promotional efforts.
  • Organized spaces, materials when large shipment arrived.


Pool Technician

Overland Park pools
05.2018 - 09.2020
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.

Education

Associate's degree - General Studies

Highland Community College
05.2021

Skills

  • Customer Service
  • Organizational Skills
  • Photography
  • Telephone and email etiquette
  • Guest relations
  • Multitasking Abilities
  • Event planning experience
  • Photo/video editing
  • Social Media Management
  • Fair housing policies
  • Property tour coordination and scheduling

Accomplishments

Recognized as the employee of the year for the entire Block Multifamily company in 2024, and nominated for the prestigious Cristal Merit Awards in 2023 for rookie of the year and in 2024 for leasing consultant of the year. Took over social media management April 2024 and have increased engagement by over double on Facebook and Instagram.

Timeline

Leasing Consultant

Block Multifamily
06.2023 - Current

Leasing Consultant

Sentinel Real Estate Corporation - Element 25
04.2023 - 06.2023

Front Desk Concierge

Lifetime fitness
01.2021 - 04.2023

Operations Supervisor

Lifetime fitness
11.2020 - 01.2021

Pool Technician

Overland Park pools
05.2018 - 09.2020

Associate's degree - General Studies

Highland Community College

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Kendra McDonald