Debra O'Steen

Westminster,MD

Summary

Motivated Senior Claims Adjuster committed to diligently investigating, evaluating and negotiating Bodily Injury claims for policyholders. . Trained and knowledgeable in state, federal and local laws. Skilled in recognizing potential fraudulent claims.

I have over 20 years experience performing detailed investigations and researching issues. Skilled at interpreting laws, evaluating facts, inspecting damage and analyzing case facts. Handle a pending of approximately 150 cases and provides exceptional customer service to policyholders.

Overview

years of professional experience

Work History

Senior Claims Examiner

Philadelphia Insurance

Bala CynWyd, PA

08.2016 - Current

Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Examined claims forms and other records to determine insurance coverage.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Researched claims and incident information to deliver solutions and resolve problems.
Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Resolved complex, severe exposure claims using high service oriented file handling.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Maintained contact with claimants and attorneys to determine treatment status.
Analyzed information gathered by investigation and reported findings and recommendations.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Claims Exaimne

Travelers Insurance

Baltimore, MD

08.2009 - 08.2016

Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Interviewed claimants and witnesses to gather factual information.
Verified insurance claims and determined fair amount for settlement.
Finalized files for insurance claim payment release.

Education

GED -

Southwestern High School

Baltimore Md

Associate of Arts - Accounting

Community College of Baltimore

Baltimore Maryland

Skills

Administering Claims
Liability Determinations
Carrier Policies
Settlement Negotiation

Legal Documentation
Claims Evaluations
Customer Satisfaction
Maintaining Closing Ratios

Accomplishments

I have taken numerous claims related classes and have my SCLA designation

Timeline