Debra Peterson
Rochester
Summary
I have a diverse background in several roles that lead to the success of managing human capital, customer satisfaction and the providing of quality services. I am looking to transfer these skills into my next role.
Overview
26
26
years of professional experience
Work History
Quality Assurance
American Solar
01.2021 - 01.2024
- Protect the assets and integrity of the business by reviewing the quality of all sales calls.
- Rate the calls to assure overall success.
- Maintain and adhere to company guidelines and standards.
Benefits Enrollment
Delta Dental Insurance
01.2020 - 01.2021
- Attend onsite health care enrollments at client locations and present company benefits.
- Provide printed documentation and follow-up to enrollment concerns with internal partners.
- Adhere to state and federal H.I.P.P.A and Workplace Harassment regulations.
Credentialing Coordinator
Highlands of Pittsford
01.2018 - 01.2019
- Develop and maintain employee personnel files.
- Ensure compliance with training and credentialing requirements.
- Process and store files for terminated employees.
Recruiter
Emerge Partners
01.2013 - 01.2018
- Identify, screen and interview candidates from a diverse population of talent.
- Maintain high volume candidate database.
- Generate candidate summaries and activity reports on a daily/weekly basis.
Loan Coordinator
JPMorgan Chase
01.2001 - 01.2013
- Review, analyze, and process Mortgage applications.
- Effectively communicate with customer about process and requirements.
- Schedule appraisals, title search and closings.
Staffing Manager
Robert Half International
01.2000 - 01.2001
- Oversee all staffing needs and operations of our organization.
- Assist in preparation and execution of onboarding and training plans.
- Collaborate with payroll to ensure correct employee compensation.
Outside Sales Representative
Paychex Corporation
01.1998 - 01.2000
- Identify and establish contact with potential customers to offer employee retirement products.
- Schedule and perform employee benefit enrollment meetings.
- Exceed set revenue goals by 127% YTD.
Education
Bachelor of Science - Business Administration And Management
S.U.N.Y. Empire State College
Saratoga Springs, NY01-2015
Skills
- Quality assurance guidance
- Time management
- Attention to detail
- Computer skills
- Onboarding strategies
- Candidate sourcing
- Talent acquisition
- Cold calling
- Relationship building and management
- Financial document review
- Residential mortgage lending regulations
- Title examination
- Loan closing procedures
- Airport procedures
- Reservation management
- Ticketing system
- Data management
Timeline
Quality Assurance
American Solar
01.2021 - 01.2024
Benefits Enrollment
Delta Dental Insurance
01.2020 - 01.2021
Credentialing Coordinator
Highlands of Pittsford
01.2018 - 01.2019
Recruiter
Emerge Partners
01.2013 - 01.2018
Loan Coordinator
JPMorgan Chase
01.2001 - 01.2013
Staffing Manager
Robert Half International
01.2000 - 01.2001
Outside Sales Representative
Paychex Corporation
01.1998 - 01.2000
Bachelor of Science - Business Administration And Management
S.U.N.Y. Empire State College
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