DEBRA REED
Dallas,TX
Summary
Experienced insurance professional with over three decades in claims management, specializing in total loss evaluation and fraud detection. Proven track record of delivering exceptional customer service and successfully negotiating settlements. Skilled in interpreting policy language and ensuring compliance with state regulations. Committed to continuous learning and mentoring new adjusters to uphold industry standards
Overview
36
36
years of professional experience
Work History
Total Loss Adjuster
GEICO
RICHARDSON , TX
03.2008 - 10.2024
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Communicated regularly with clients via telephone or email regarding their total loss claims.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
TOTAL THEFT FIRE ADJUSTER
GEICO
RICHRDSON, TX
04.2005 - 03.2008
- Delivered exceptional customer service by communicating information and actively listening to concerns.
- Ensured compliance with regulatory requirements relating to claims handling.
- Communicate effectively with policyholders, providing updates and explaining claim processes.
- Reviewed for fire recalls
Claims Investigator
GEICO
RICHARDSON, TX
11.1992 - 04.2005
- I took a statement of loss to summarize damages, payments, and underlying policy coverage.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Completed required investigations on referred files within established timeframes.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Ensured timely follow-up on all open matters, and kept policyholders informed regarding status updates.
Incoming Call Operator
GEICO
Richardson, TX
08.1988 - 11.1992
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Operated telephone switchboards and systems to advance and complete connections.
- Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
- Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
- Handled incoming and outgoing calls according to standard operating procedures.
Education
Some College (No Degree) - Early Childhood Education
Southern University
Shreveport, LASkills
- Claims Processing
- Fraud Detection
- Customer Communication
- Policy Compliance
- Team Leadership
References
References available upon request.
Timeline
Total Loss Adjuster
GEICO
03.2008 - 10.2024
TOTAL THEFT FIRE ADJUSTER
GEICO
04.2005 - 03.2008
Claims Investigator
GEICO
11.1992 - 04.2005
Incoming Call Operator
GEICO
08.1988 - 11.1992
Some College (No Degree) - Early Childhood Education
Southern University