TIM MARTIN
Billings
Summary
Results-driven auto claims adjuster skilled in negotiating successful settlements and enhancing customer satisfaction through timely and accurate claim resolutions. Leverages in-depth knowledge of claims procedures and thorough investigative practices to optimize operational efficiency and compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
Farmers Insurance
10.2024 - Current
- Negotiated and resolved first-party and third-party total losses effectively.
- Estimated damages and completed valuations to support settlement negotiations.
- Presented findings and negotiated settlements with stakeholders.
- Conducted independent research on vehicle values for accurate assessments.
- Obtained state-specific documents to ensure compliance during investigations.
- Utilized resources including Accurint, DMV123, DRN, ISO, NADA, Kelley Blue Book, and Carfax for thorough investigations.
Fire, Theft and Vandalism Adjuster
Farmers Insurance
11.2023 - 10.2024
- Conducted coverage and liability investigations for auto losses, ensuring timely and accurate claim resolutions.
- Communicated with customers to clarify claims processes and confirm facts of loss.
- Analyzed gathered information to assess coverage and liability effectively.
- Obtained pertinent statements and documentation relevant to each investigation.
- Utilized resources such as Accurint, DMV123, DRN, Carfax, and ISO for comprehensive investigations.
Liability Claims Adjuster
Bristol West Insurance
04.2022 - 11.2023
- Completed coverage and liability investigations for auto losses, ensuring timely and accurate claim resolution.
- Communicated with customers to clarify claims process and verify facts of loss.
- Analyzed collected information to accurately assess coverage and liability.
- Obtained appropriate documentation and statements tailored to each investigation.
- Utilized resources such as Accurint, DMV123, DRN, Carfax, and ISO for thorough investigations.
- Participated in SIU mentorship program to enhance investigative skills and knowledge.
- Completed training on insurance fraud investigations, California DOI requirements, and special investigations unit protocols.
- Pursued ongoing development for transition into FTV or SIU role within Bristol West Insurance.
Insurance Producer
Farmers Insurance
04.2021 - 04.2022
- Developed new business opportunities for prospective clients and managed accounts effectively.
Process Server
Williams Investigations
11.2020 - 04.2021
- Performed detailed research on individuals' contact and location information to ensure proper service of legal documents.
Commercial Account Manager
Payne West Insurance
11.2016 - 01.2021
- Responsibilities included management of commercial insurance accounts, encompassing marketing and writing new business and renewals, managing policy changes, conducting contract reviews, and direct client communication regarding coverages and billing inquiries.
Claims Representative
Progressive Casualty Insurance Company
11.2007 - 11.2016
- Conducted coverage and liability investigations to effectively resolve property damage and bodily injury claims.
- Performed scene investigations and recorded statements to gather essential information for claim assessments.
- Obtained and interpreted police reports to support claim assessments.
- Researched policies to ensure accurate claims resolution and compliance with regulations.
- Demonstrated attention to detail while working autonomously on complex cases.
- Communicated effectively with stakeholders to ensure clarity and transparency in processes.
Education
Bachelor's - Business Administration with an option in Information Technology
Montana State University-Billings
Billings, MT04-1998
Skills
- Claims assessment
- Claims processing
- Detail orientation
- Problem solving
- Decision making
- Time management
- Prioritization
- Multitasking
- Team collaboration
Certification
- Oklahoma Auto Claims Adjuster License with reciprocated licensing in 42 states.
Timeline
Total Loss Adjuster
Farmers Insurance
10.2024 - Current
Fire, Theft and Vandalism Adjuster
Farmers Insurance
11.2023 - 10.2024
Liability Claims Adjuster
Bristol West Insurance
04.2022 - 11.2023
Insurance Producer
Farmers Insurance
04.2021 - 04.2022
Process Server
Williams Investigations
11.2020 - 04.2021
Commercial Account Manager
Payne West Insurance
11.2016 - 01.2021
Claims Representative
Progressive Casualty Insurance Company
11.2007 - 11.2016
Bachelor's - Business Administration with an option in Information Technology
Montana State University-Billings