Amanda McCabe-Hernandez
Springfield
Summary
Experienced total loss adjuster specializing in claims management and fraud prevention. Expertise in evaluating complex coverage decisions, negotiating settlements, and collaborating with teams to uphold industry integrity. Maintained a high level of documentation accuracy while proactively enhancing customer trust.
Overview
16
16
years of professional experience
Work History
Total Loss Lead Claims Adjuster
Liberty Mutual Insurance
Springfield
08.2025 - Current
- Reviewed policies to determine complex coverage decisions, ensuring compliance and protecting company interests.
- Ordered and analyzed appraisals, forensic reports, police reports, and surveillance footage to evaluate liability.
- Collaborated with underwriting and agents to identify questionable losses, reducing fraudulent payouts by over $200,000.
- Negotiated final settlements with attorneys and policyholders while ensuring high customer satisfaction.
- Calculated actual cash value and replacement cost for damaged commercial assets, ensuring fair settlements based on industry standards.
- Investigated over 18 commercial exposures weekly across two claims centers to ensure accurate claims processing.
- Maintained 95% accuracy in documentation of claims files.
Senior Commercial Claims Adjuster
Liberty Mutual Insurance
Springfield
09.2022 - 08.2025
- Managed claims from initiation to resolution by reviewing and applying commercial coverages across various policy types.
- Collaborated with special investigation team to evaluate claim misrepresentations and uphold industry integrity.
- Conducted liability investigations, communicating outcomes to all parties to ensure compliance with state laws.
Outside Personal Line Sales Representative
Liberty Mutual Insurance
Springfield
09.2021 - 09.2022
- Recognized as a top sales agent in Massachusetts among 80 first year agents and sold most life premium (over $100K) nationwide.
- Developed strategic partnerships with business owners to generate insurance sales leads and grow personal book of business.
- Identified mass marketing prospects through CRM tools and community outreach initiatives, enhancing lead generation efforts.
- Implemented retention strategies for new customers, maximizing cross-selling opportunities to increase overall sales.
Regional Project Leader
University of Massachusetts
Springfield
02.2020 - 09.2021
- Established program objectives, managed annual million-dollar budget, and communicated outcomes to stakeholders.
- Directed nutrition education program across four counties, enhancing access to SNAP-Ed and EFNEP resources.
- Collaborated with community partners to meet program objectives and identify effective educational materials.
- Trained, evaluated, and supervised nine educators on effective teaching methods and resources.
- Partnered with advocacy groups to enhance policies and improve health environments.
- Developed new technology processes for program delivery during COVID-19 pandemic.
Nutrition Educator
University of Massachusetts
Springfield
04.2014 - 02.2020
- Develop and present SNAP-Ed nutritional programs in 20 or more locations per year within the Western MA district, including, but not limited to, elementary schools, health fairs, mobile markets, and adult continuing education learning centers.
- Coordinated, implemented, and evaluated SNAP-Ed programs as part of a team, utilizing research-based data to assess program effectiveness and inform future initiatives.
- Designed and piloted Springfield Garden Nutrition Program with Springfield Housing Authority and Gardening the Community, enhancing community access to nutritional education.
- Participated in diversity, civil rights, and in-service training to maintain and enhance personal and professional competence in nutrition education.
Direct Care Provider
Service Net
Northampton
08.2011 - 02.2018
- Provided direct personal care assistance, including bathing and grooming, to adults with disabilities in group home settings.
- Assisted residents in developing daily living skills such as cooking, cleaning, and personal hygiene.
- Administered medications while maintaining accurate medical documentation per doctor’s orders and agency policies.
- Accompanied residents to appointments and community outings, promoting social integration and engagement.
- Developed individualized residential habilitation plans to improve client quality of life and support personal growth.
- Monitored client progress toward personal goals and reported behavioral changes to the clinical team.
- Facilitated group therapy sessions and individual counseling, empowering clients to develop effective coping strategies.
- Advocated for resident needs, enhancing access to community resources and rights.
Mental Health Association
Mental Health Association
Springfield
10.2010 - 04.2014
- De-escalated weekly mental health crises through dialectical behavior therapy, enhancing emotional regulation.
- Counseled individuals with mental illness, fostering stability and enhancing self-sufficiency.
- Improved interpersonal relationships by applying therapeutic techniques during crisis situations.
- Coached individuals in goal creation through motivational interviewing, empowering over 50 clients to achieve personal objectives.
- Assisted clients in resource gathering for effective implementation of personal goals.
- Facilitated training sessions on safety, health, wellness, and conflict resolution, equipping youth and adults with essential life skills.
- Utilized role play to enhance engagement and understanding during training activities.
- Instructed and supported residents with trauma histories in developing independent living skills.
Education
B.S. - Nutrition
UNIVERSITY OF MASSACHUSETTS
Amherst, MA12-2013
A.A. - General Studies
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
Springfield, MA05-2011
Skills
- Claims assessment
- Insurance regulations
- Policy system interventions
- CCC reports
- Data analysis and integration
- Salesforce expertise
- Case management
- Problem solving
- Client relations
- Multitasking and organization
- Team collaboration
- Supervisory foundations
- Cultural sensitivity
- Effective communication
Accomplishments
Press Recognition: MassLive, Great Gardens Square One, Springfield Housing Authority, Unite a Shared Garden, Springfield Housing Authority, A Great Garden Flourishes
Timeline
Total Loss Lead Claims Adjuster
Liberty Mutual Insurance
08.2025 - Current
Senior Commercial Claims Adjuster
Liberty Mutual Insurance
09.2022 - 08.2025
Outside Personal Line Sales Representative
Liberty Mutual Insurance
09.2021 - 09.2022
Regional Project Leader
University of Massachusetts
02.2020 - 09.2021
Nutrition Educator
University of Massachusetts
04.2014 - 02.2020
Direct Care Provider
Service Net
08.2011 - 02.2018
Mental Health Association
Mental Health Association
10.2010 - 04.2014
B.S. - Nutrition
UNIVERSITY OF MASSACHUSETTS
A.A. - General Studies
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE