Debra Ruiz
POS Software Trainer
Aliso Viejo,CA
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Point of Sale, Product Entry, Purchasing / Receiving, and Physical Inventory, etc. Enthusiastic personality with a hands-on, creative style. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
29
29
years of professional experience
Work History
Product Training Specialist
CAM Commerce Subsidary of Celerant Technology
05.1996 - 11.2024
- Improved product knowledge among software support team, customers, and sales personnel by delivering comprehensive training sessions.
- Organized seminars to deliver in-depth knowledge of new product releases, features, and functionalities.
- Communicated with software support team, customers, and sales on a regular basis to identify any specific product knowledge gaps that could be addressed through targeted trainings.
- Delivered remote training sessions via webinars or video conference calls when necessary.
- Managed a comprehensive library of training resources, including product manuals, and training videos and for easy access by employees.
- Conducted regular follow-up sessions with trained employees, reinforcing key concepts and skills for improved retention rates.
- Continually sought feedback from trainees, using their insights to refine and improve future training sessions.
- Developed and implemented customized training programs for specific product lines within the company.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
Education
High School Diploma -
North Torrance High School
Torrance, CA06-1971
Skills
- Virtual training
- Performance consulting
Data entry
Project implementation
Individualized instruction
Training facilitation
Classroom experience
Group instruction
Attention to detail
Timeline
Product Training Specialist
CAM Commerce Subsidary of Celerant Technology
05.1996 - 11.2024
High School Diploma -
North Torrance High School