Debra Sampson
Cordele,GA
Summary
Dynamic and results-driven professional with a proven track record at Home Depot, excelling in client support and teamwork. Skilled in problem-solving and time management, I enhanced customer satisfaction and contributed to sales goals through effective collaboration and efficient transaction processing. Committed to delivering exceptional service and maintaining high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
10.2024 - Current
- Assisted customers with product selections to enhance shopping experience.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to meet daily sales goals.
- Participated in inventory management, including stock replenishment and audits.
School Bus Driver
Crisp County School System
02.2023 - 10.2024
- Ensured student safety during boarding and disembarking processes.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Managed routes efficiently to minimize delays and ensure timely arrivals.
- Communicated effectively with school staff regarding schedule changes or emergencies.
- Adhered to traffic laws and regulations to uphold safe driving practices.
- Maintained accurate records of mileage, fuel usage, and incidents as required.
Customer Service Representative
Results CX
01.2021 - 02.2023
- Resolved customer inquiries via phone and email to enhance satisfaction and retention.
- Assisted in training new team members on product knowledge and customer service protocols.
- Processed orders, returns, and exchanges efficiently using CRM systems to improve workflow.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Maintained accurate records of customer interactions for quality assurance and reporting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Production Technician
Target
10.2019 - 02.2023
- Operated and maintained production machinery to ensure efficient workflow.
- Monitored quality control processes to uphold product standards.
- Collaborated with team members to troubleshoot production issues effectively.
- Assisted in training new technicians on operational procedures and safety protocols.
Education
High School Diploma -
Albany Technical College
Albany, GA06-2026
High School Diploma -
Crisp County High School
Cordele, GA05-1983
Skills
- Client support
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
Certified Phlebotomist
Languages
English
Full Professional
Timeline
Sales Associate
Home Depot
10.2024 - Current
School Bus Driver
Crisp County School System
02.2023 - 10.2024
Customer Service Representative
Results CX
01.2021 - 02.2023
Production Technician
Target
10.2019 - 02.2023
High School Diploma -
Albany Technical College
High School Diploma -
Crisp County High School
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