Debra Shaknaitis
San Augustine,FL
Summary
Experienced banking and systems analyst with 23 years of experience with emphasis in Fintech. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
23
23
years of professional experience
Work History
Systems Interface Analyst, DDA
Computer Services Inc.
Paducah, KY Remote
02.2016 - Current
- Collaborates with Product Management, Software Engineering and other cross-functional teams for effective issue resolution and product enhancement determination and implementation.
- Ensure internal teams have accurate information relative to customer issues and concerns.
- Trains customers and co-workers on new applications and/or revised functionality.
- Leads troubleshooting activities and provides mentorship to less experienced representatives.
- Streamlined communication between IT systems for improved organizational workflow.
- Identified and resolved interface issues with thorough analysis and troubleshooting techniques.
- Collaborated with cross-functional teams to develop effective integration strategies and solutions.
- Developed detailed documentation for interface processes, contributing to knowledge sharing and team growth.
- Reduced system downtime by swiftly addressing reported issues and implementing corrective measures.
- Provided expert support to end-users, ensuring smooth operations across all interfaced applications.
- Resolved or escalated problem tickets to resolve user issues.
- Established specifications and coordinated production with software programmers.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with cross-functional teams to identify opportunities for process improvements and customer retention initiatives.
- Maintained work queue and provided customers with accurate and timely resolutions, serve as a point of escalation for complex applications and or customer usage issues.
Sales and Service Coordinator
U.S. Bank
Paducah, KY
02.2004 - 02.2016
- Assists the Branch Manager in performing management duties, which may include any or all of the following: Completes human resources activities; schedules and assigns work to branch staff, reinforces standards for sales and service through training, development, motivation, and coaching of branch staff; responds to employee questions, concerns and complaints; maintains documentation of branch staff attendance, productivity, accuracy, and performance; coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits.
Personal Financial Representative, Loan Officer
Washington Mutual Bank
Santa Rosa, CA
08.2001 - 12.2003
- Primary loan consultant for the financial center, this position entailed a variety of duties.
Education
Bachelor of Science - Integrated Studies, Focus On Leadership
05.2013
Skills
- Application support
- Training and mentoring
- End-user support
- Multitasking Abilities
- Effective Communication
- Knowledge in Microsoft Suite, CRM and SQL
- Analytical Skills
- Interpersonal Communication
Timeline
Systems Interface Analyst, DDA - Computer Services Inc.
02.2016 - Current
Sales and Service Coordinator - U.S. Bank
02.2004 - 02.2016
Personal Financial Representative, Loan Officer - Washington Mutual Bank
08.2001 - 12.2003
Murray State University - Bachelor of Science, Integrated Studies, Focus On Leadership