Debra Sherwood
Laguna Hills,CA
Summary
Dedicated professional with 18 years of experience in social services, including 9 years as a Senior Social Worker. Expertise in managing appointments for underserved populations, facilitating job placements, and supporting elderly clients. Proven track record of increasing responsibility, resulting in three promotions. Additional 12 years of experience in customer service and sales, enhancing client interactions.
Overview
7
7
years of post-secondary education
40
40
years of professional experience
Work History
Customer Service Cashier
Michael's Arts & Crafts Store
Mission Viejo, California
05.2024 - Current
- Processed customer purchases at Michaels Arts & Crafts register with accuracy and care.
- Assisted shoppers with product location, project supplies, and store questions.
- Handled returns, exchanges, and price adjustments following Michaels store policies.
Sales associate
Macy's
Mission Viejo, California
12.2011 - 05.2024
- Sales
- Processed sales transactions using Macy's point-of-sale register system.
- Resolved customer questions and concerns with professional service.
Senior Social Worker - Child and Youth
County of Orange Social Services Agency
Orange, California
09.1992 - 09.2000
- on computer Worked in cooperation with other county services, social workers, supervisors and PD. Managed child welfare casework for Orange County families under County Social Services standards. Compiled and submitted reports.
- Conducted child and youth safety assessments during home and field visits.
- Developed case plans for reunification, placement, and family preservation services. Worked on hotline following Orange County laws.
Senior Citizen Representative
County of Orange Area Agency on Aging
Orange, CA
10.1987 - 09.1992
- Supported older adults with information and referral services through County of Orange aging programs.
- Answered calls and routed requests to appropriate community resources and benefit programs.
- Reviewed client information for program eligibility and service intake accuracy.
Employment Specialist
County Of Orange
Orange, CA
10.1986 - 10.1987
- Assessed client skills and interests to identify barriers to employment.
- Matched candidates with suitable job openings and employer requirements.
- Provided employment services for County of Orange clients seeking job placement.
Education
Master of Arts - Counseling Psychology
National University
Irvine, CA 09.1988 - 06.1992
Bachelor of Arts - Communications Mass Media
Chapman University
Orange, CA 09.1978 - 06.1981
Bachelor of Arts - Communications
University of Colorado At Boulder
Boulder, CO 08.1980 - 12.1980
Accomplishments
I received an award while working as a senior citizen representative for outstanding service to the elderly. Other people were selected and our photos were put in our county newsletter.
Timeline
Customer Service Cashier
Michael's Arts & Crafts Store
05.2024 - Current
Sales associate
Macy's
12.2011 - 05.2024
Senior Social Worker - Child and Youth
County of Orange Social Services Agency
09.1992 - 09.2000
Master of Arts - Counseling Psychology
National University
09.1988 - 06.1992
Senior Citizen Representative
County of Orange Area Agency on Aging
10.1987 - 09.1992
Employment Specialist
County Of Orange
10.1986 - 10.1987
Bachelor of Arts - Communications
University of Colorado At Boulder
08.1980 - 12.1980
Bachelor of Arts - Communications Mass Media
Chapman University
09.1978 - 06.1981