Debra Smith
Rowley,MA
Summary
Retired Registered Nurse with 30+ years of experience in various medical settings with proven ability to manage high-stress situations in fast-paced environments. Trusted for attention to detail, time management, effective communication and strong interpersonal skills. Eager to transition into a customer service and cashier role.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Customer Greeter
Russell's Orchard and Farm Store
Ipswich, Massachusetts
09.2026 - Current
- Welcomed customers at the orchard and farm store entrance, creating an inviting atmosphere.
- Guided visitors to produce, bakery, and seasonal farm items, enhancing the shopping experience.
- Built positive customer connections through engaging conversations about the shopping experience.
- Answered basic questions about store hours, products, and farm activities.
Registered Nurse
Masconomet Healthcare
Topsfield, Massachusetts
08.1999 - 03.2026
- Assessed Masconomet Healthcare residents' conditions and updated nursing care plans
- Administered medications and treatments per provider orders and facility protocols
- Monitored vital signs and documented patient status in medical records
- Coordinated multidisciplinary care to ensure comprehensive treatment and improve patient outcomes
- Educated residents and families on medications and care routines to enhance understanding and adherence
- Supervised junior nurses and nursing assistants during daily patient care
- Responded to emergencies and provided immediate clinical interventions
- Trained and mentored new RNs on best practices and hospital policies to foster a culture of quality care.
Registered Nurse
NSMC Union Hospital
Lynn, Massachusetts
08.2022 - 09.2023
- Administered medications and treatments per provider orders and facility protocols
- Monitored vital signs and documented patient status in medical records
- Recorded patient condition, vital signs, recovery progress, and medication side effects.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Adhered to infection control procedures to facilitate a safe, clean patient environment.
- Participated in multidisciplinary team meetings to discuss patient care plans.
Licensed Practical Nurse
Hunt Nursing Home
Danvers, Massachusetts
02.1994 - 08.1999
- Administered medications and monitored resident responses in long-term care settings.
- Provided wound care and dressing changes for nursing home residents.
- Assisted registered nurses with treatment plans and daily nursing procedures.
- Documented vital signs, assessments, and care notes in resident charts.
- Communicated resident changes to families, nurses, and care team members.
Cashier and Customer Service
Windsor Button Shop
Peabody, Massachusetts
09.1992 - 08.1993
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer purchases at the Windsor Button Shop register with accurate cash handling.
- Balanced cash drawer and reconciled daily sales records.
- Managed returns and exchanges, providing courteous service to enhance customer satisfaction.
- Engaged with customers to answer questions and provide product information and improving overall shopping experience.
- Assisted shoppers with button, trim, and sewing supply selection.
- Wrapped purchases and prepared orders for customer pickup, ensuring timely service for customers.
- Supported store cleanliness and maintained an organized checkout area.
Education
Associate of Science - Nursing
North Shore Community College
Danvers, MA06-2002
Skills
- Customer greeting
- Customer service
- Store orientation
- Customer engagement
- Visitor assistance
- Product knowledge
- Store orientation
- Store cleanliness
- Cash management
- Attention to detail
- Time management
- Effective communication
- Strong interpersonal skills
- Strong interpersonal skills
Certification
- RN License
- CPR Certified
Timeline
Customer Greeter
Russell's Orchard and Farm Store
09.2026 - Current
Registered Nurse
NSMC Union Hospital
08.2022 - 09.2023
Registered Nurse
Masconomet Healthcare
08.1999 - 03.2026
Licensed Practical Nurse
Hunt Nursing Home
02.1994 - 08.1999
Cashier and Customer Service
Windsor Button Shop
09.1992 - 08.1993
Associate of Science - Nursing
North Shore Community College