ADELIR COTTER

1- Welcomed customers upon arrival

2- Escort customers to select the rental car.

3- Instruct customers on how the business operates

4-Supported customers in enhancing service experience.

5-Resolved customer issues by pairing phones with CarPlay for maps.

6-Secured service upgrades tailored to customer needs.

7-Perform car detailing ( inspection)

8- Pulled out cars from inventory to attend customers' requests.

9- Drove cars to better service elderly, injured and pregnant customers.

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• Managed daily retail operations for Bunker Hill Liquors store.
• Supervised cashier schedules, shifts, and opening and closing procedures.
• Trained staff on liquor laws, age verification, and customer service.
• Monitored inventory levels and reordered beer, wine, and spirits.
• Maintained point-of-sale transactions and balanced cash drawer activity.
• Managed vendor deliveries to maintain inventory levels, product receiving, and stockroom organization.
• Resolved customer concerns and supported positive shopping experiences.
• Enforced store policies and promoted compliance with state regulations.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.