Gabriel Hernandez
Loganville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Assistant/Customer Service Representative
French West Frenchies, LLC
01.2021 - Current
- Ensuring the health and well-being of the dogs.
- Aid in providing adequate food, water, shelter, and veterinary care, including vaccinations and preventative treatments.
- Assist with Cleaning the kennels.
- Assist with helping to whelp the puppies.
- Educate new owners about the specific needs of their breed, including care, training, and potential health issues.
- Assist with finding suitable homes for the puppies, carefully screening potential owners to ensure they can provide a loving and appropriate environment.
- Answer phone calls and emails, providing helpful information about the business and the animals. Providing basic information about the pets, always keeping a customer-focused approach.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills.
Field Representative, Warehouse Technical Support
Ricoh Americas Corporation
05.2024 - 11.2024
- Receiving, including the movement of boxes and or equipment
- Perform mail room functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
- Maintain records for management reports and inventories of supplies
- Managing office, supplies and all inventory for all work spaces/rooms
- Maintain up to date file records
- Prepared and sent out all packages via UPS, Fed Ex and Courier
Construction
Castro Roofing
09.2023 - 01.2024
- Worked on all aspects of the construction process (installing fences, decks, electrical work, roofing, flooring, framing, painting, etc.).
- Collaborated with other construction workers, ensuring that the client’s vision and requirements were always met, and the project was completed within budget and in a timely manner.
- Jobsite clean up.
- Managed inventory of all supplies and materials.
Electrical Construction Apprentice
Inglett and Stubbs
05.2023 - 09.2023
- Install and repair building electrical systems.
- Learn about system designs, installation, and code requirements.
- Arrange wiring, fixtures, and conduit boxes in preparation for installations.
- Crawl into tight spaces, onto ladders and attics to complete projects.
- Obtain precision measurements such as volts and ohm readings.
- Pipefitting and structural welding.
- Interpret blueprints, schematics, and diagrams.
Cashier
Five Guys - Loganville & Snellville, GA
03.2021 - 12.2021
- Cashier
- Food Prep
- Clean front counter and store.
- Inventory restocking.
Education
Diploma -
Loganville High School
Loganville, GA05-2023
Skills
- Wiring
- Installation and repair
- Blueprint reading
- Attentive to detail
- Team Player
- Hand and Power Tools Expert
- Loading/Unloading
Timeline
Field Representative, Warehouse Technical Support
Ricoh Americas Corporation
05.2024 - 11.2024
Construction
Castro Roofing
09.2023 - 01.2024
Electrical Construction Apprentice
Inglett and Stubbs
05.2023 - 09.2023
Cashier
Five Guys - Loganville & Snellville, GA
03.2021 - 12.2021
Assistant/Customer Service Representative
French West Frenchies, LLC
01.2021 - Current
Diploma -
Loganville High School
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