Debra Sonner
Jeannette,PA
Summary
Dynamic payroll and customer service professional with a proven track record at Payroll Advantage. Skilled in payment processing and active listening, I excelled in resolving customer inquiries, enhancing satisfaction ratings significantly. Committed to confidentiality and delivering exceptional service, I fostered strong relationships that drove repeat business and referrals.
Overview
24
24
years of professional experience
Work History
Payroll Clerk
Payroll Advantage
04.2025 - Current
- Protected payroll data through strict adherence to confidentiality protocols.
- Protected privacy of employee records and payroll details.
- Distributed paychecks promptly to ensure employee satisfaction.
Customer Service
Labor Ready Staffing
Greensburg, PA
03.2001 - 05.2018
- Managed customer service inquiries and complaints for customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Delivered excellent customer service for repeat business and referrals.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
Education
Certificate - Office Technology
Education And Technology Institute
Greensburg, PA06.2013
Skills
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Appointment scheduling
- Documentation
- Filing
Timeline
Payroll Clerk
Payroll Advantage
04.2025 - Current
Customer Service
Labor Ready Staffing
03.2001 - 05.2018
Certificate - Office Technology
Education And Technology Institute