- Woodworking
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Outdoor Recreation
- Learning new cooking techniques and expanding my culinary skills
- Strategy Games
- Crafting and DIY Projects
- Dancing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Knitting and Crocheting
- Gardening
- DIY and Home Improvement
- Horseback Riding
- Volunteering at local animal shelters and rescue organizations
- Drawing and Painting
Debra sortor
Harrison Twp..,MI,MI
Summary
Detail-oriented administrative professional with a proven track record in office administration, customer relations, and workflow coordination. Committed to improving operational efficiency and enhancing patient experience through effective communication and organization.
Adaptable administrative assistant with over 19 years of experience in office administration and customer relations. Skilled in organizing patient records and managing appointment scheduling, leading to improved operational efficiency and increased customer satisfaction.
Results-driven office administrator known for enhancing workflow coordination and communication between medical staff and patients. Expertise in implementing efficient filing systems and supporting administrative decisions through detailed report preparation.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administration Assistant
Michigan Out Patient Surgery Center
06.2003 - 08.2022
- Organized patient records and managed appointment scheduling to enhance operational efficiency.
- Coordinated communication between medical staff and patients, ensuring timely information exchange.
- Implemented filing systems that improved document retrieval times and reduced errors.
- Assisted in preparing reports for administrative meetings, contributing to informed decision-making.
- Executed record filing system to improve document organization and management.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Physical Therapy ClinicTek
Physical Therapy Clinic
04.1998 - 06.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Science - Marketing Management And Research
Macomb Community College
Warren, MI04-1996
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Confidential document control
- Customer relations
- Office management
- Spreadsheet management
- Records management systems
- Document scanning
- Multi-line phone systems
- Workflow coordination
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
- Training - Trained medical billing staff of [Number] employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
- Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
- Positioned as key team member to transfer [Number] [Data type] from hard copy into new digital database.
Affiliations
- Association of Information Technology Professionals
- American Medical Informatics Association
Interests
Timeline
Administration Assistant
Michigan Out Patient Surgery Center
06.2003 - 08.2022
Physical Therapy ClinicTek
Physical Therapy Clinic
04.1998 - 06.2003
Associate of Science - Marketing Management And Research
Macomb Community College