Debra Stokes
Winston Salem,North Carolina
Summary
Dedicated healthcare professional with extensive experience in patient registration and insurance verification. Expertise in obtaining authorizations and determining eligibility for Charity Care and Medicaid programs, improving patient access to necessary services. Proven track record in delivering exceptional customer service within fast-paced environments.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Teammate Health Technician
Advocate Health
Winston-Salem, NC
06.2026 - Current
- Performed breath alcohol testing, ensuring employee fitness for duty and safety in the workplace.
- Executed respirator fit testing, verifying adequate protection for personnel in hazardous environments.
- Conducted accurate specimen collection for various tests, ensuring compliance with health regulations.
Patient Service Rep
Wake Forest University Baptist Medical Center
Winston-Salem, USA
01.2015 - Current
- Provided exceptional customer service to enhance patient experiences and satisfaction.
- Assisted patients with scheduling appointments and managing their medical records.
- Coordinated communication between patients and healthcare providers for seamless care.
- Registered and checked in/out patients; managed communications and organized filing system to streamline patient flow; interacted with patients and processed cash transactions.
Insurance Clearance Rep
Wake Forest University Baptist Medical Center
Winston-Salem, USA
01.2006 - 01.2015
- Verifying Patient insurance and benefits
- Obtaining Pre-certs
- Identified patients eligible for Medicaid coverage
- Evaluated patient eligibility for charity care and affordable care programs to facilitate access to necessary services
- Quoted payment options to patients, ensuring clarity in financial responsibilities
- Performed ICD-9 coding for patient records to maintain accurate documentation and compliance
Sale Clerk/Cashier
Cato Fashions
Winston-Salem, USA
01.2010 - 01.2012
- Processed customer transactions promptly at point of sale to ensure smooth service
- Greeted customers warmly to foster a welcoming shopping experience
- Utilized strong customer service skills to assist and resolve inquiries
- Maintained cleanliness and organization of store areas to enhance shopping environment
- replenished merchandise on shelves to maintain product availability
- Processed received shipments to update inventory records accurately
CNA II
Wake Forest University Baptist Medical Center
Winston-Salem, USA
01.2003 - 01.2006
- Provide direct and indirect care following physician and nursing orders to achieve the highest standards of age/developmental specific care.
- Assisted nursing staff in delivering specific treatments and basic care to assigned patients, enhancing overall patient support.
- Engaged in direct communication with patients, physicians, and hospital representatives to promote clarity and understanding of care needs.
- Facilitated positive interactions with patients, public, physicians, and hospital personnel, fostering a welcoming and supportive environment.
Medical Coding
Wake Forest University Baptist Medical Center
Winston-Salem, USA
01.2003 - 01.2005
- Reviewed medical records for accurate coding and compliance with regulations.
- Assigned appropriate CPT and ICD codes to diagnoses and procedures.
- Collaborated with healthcare providers to clarify documentation and ensure accuracy.
- Executed charge entry, data entry, and ICD-9 and HCPC coding to ensure accurate Medicare and Medicaid state-specific billing.
Credit Coordinator
Sara Lee Corporation
Winston-Salem, USA
01.1988 - 01.2002
- Managed credit applications and evaluations for customers in the food manufacturing industry.
- Reviewed customer financial statements to determine creditworthiness and limits.
- Collaborated with sales teams to assess credit risk for new and existing accounts.
- Managed accounts receivables and processed cash postings while balancing budget reports for accurate month-end closings.
- Offset credit memos and cash payments against invoices and deductions; reconciled customer accounts and contacted customers to resolve collection issues.
Education
Associate of Arts - Health Administration
University of Phoenix Online
Phoenix, AZ03-2008
Skills
- Specimen collection
- Breath alcohol testing
- Respirator fit testing
- Medical coding
- Patient registration
- Customer relationship management
- Obtaining Pre-Certs
Certification
- Sign Language
Timeline
Teammate Health Technician
Advocate Health
06.2026 - Current
Patient Service Rep
Wake Forest University Baptist Medical Center
01.2015 - Current
Sale Clerk/Cashier
Cato Fashions
01.2010 - 01.2012
Insurance Clearance Rep
Wake Forest University Baptist Medical Center
01.2006 - 01.2015
CNA II
Wake Forest University Baptist Medical Center
01.2003 - 01.2006
Medical Coding
Wake Forest University Baptist Medical Center
01.2003 - 01.2005
Credit Coordinator
Sara Lee Corporation
01.1988 - 01.2002
Associate of Arts - Health Administration
University of Phoenix Online