Debra Stolic
Palm Beach Gardens
Summary
Results-oriented professional with over 25 years in patient access management. Skilled in analyzing patient access metrics and implementing efficient scheduling procedures to reduce wait times. Committed to fostering a culture of excellence in customer service and team performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Patient Access
Baptist Health South Florida South Florida
Boynton Beach FL
09.1994 - 05.2024
- Oversaw patient registration processes to ensure compliance with regulatory standards.
- Streamlined scheduling procedures to enhance operational efficiency and reduce wait times.
- Trained and mentored staff on patient access protocols and customer service best practices.
- Implemented new electronic health record systems to improve data accuracy and accessibility.
- Collaborated with clinical teams to optimize patient flow and resource utilization across departments.
- Analyzed patient access metrics to identify trends and drive strategic improvements in service delivery.
- Developed training programs focused on enhancing team performance and adherence to policies.
- Led initiatives aimed at improving patient satisfaction scores through enhanced access services.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
Skills
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Admissions processes
- Inpatient registration
- New staff training
- Customer service
Certification
CHAM, CHAA
Timeline
Director of Patient Access
Baptist Health South Florida South Florida
09.1994 - 05.2024