Debra Turner
1636 Wynfield Dr., Little Elm,TX
Summary
Dedicated and results-driven professional seeking a challenging position to utilize administrative skills, contribute to organizational success with a sound ability to communicate both orally and in writing, and further enhance professional growth by following through to achieve projected goals.
Overview
23
23
years of professional experience
Work History
Enforcement and Removal Assistant- 1802
Immigration and Customs Enforcement
2019.12 - Current
- Establish and review case records of non-citizens who are detained or in removal proceedings by the agency to determine status of proceedings to take appropriate action
- Provide clerical and administrative support to managers, supervisors, or staff members by assisting in the day-to-day operations of the office
- Research detainee history using multiple sources to establish identity/citizenship
- Manage detained and non-detained docket in the Enforcement and Removal Modular (EARM) by entering updated information
- Provide a variety of clerical and administrative support associated with arranging the physical removal of the non-citizen including the preparation and delivery of documents such as bond release paperwork
- Summarize and tabulate detainee information from various reports, utilizing a variety of databases and automated systems
- Monitor the status and progress of each case and respond to inquiries from management and staff members concerning the cases assigned
- Review, interpret and evaluate information on cases to determine the next course of action
- Utilize several types of software, spreadsheets, databases, and work proceeding to generate specific documents and forms
- Prepare a variety of notices, documents, and legal paperwork, including warrants and records of proceedings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Mission Support Specialist - Detail - 0301
Immigration and Customs Enforcement
2023.08 - 2024.02
- Assisted Property Custodian and Vehicle Control Officer (VCO) in disposal of property including office equipment and vehicle radios that are no longer needed
- Assisted with preparing the SF-120 forms for property disposal
- Provided support to management in administrative services as needed
- Conducted a walk through daily to inspect the facility to ensure everything is in good working order and to ensure there is no unsafe physical conditions that may cause an injury to a person and check for damaged property
- Submitted service tickets for issues that need to be repaired or replaced
- Assisted in distributing office supplies and office equipment
- Distributed incoming mail to the proper recipient
- Communicated both orally and in writing to discuss work situations and procedures requirements to various ICE managers and personnel
- Performed deposition of records after appropriate lifecycle by ICE policy outlined in the Records Management for ICE personnel
- Created an VCO display board to make the VCO’s job easier when locating vehicles
- Repurposed the storage room so that OSD can have its own breakroom
- Developed a standard operating procedure for future OSD detailers.
Protective Security Officer
Paragon Systems
2001.05 - 2019.12
- Controlled access to Federal Buildings and screened individuals through the x-ray and magnetometer
- Always secured/protected the facility and detained trespassers for the Federal Protective Police
- Responded to incidents and gathered information to compile the reports
- Coordinated with law enforcement and emergence personnel to respond to emergency situations
- Maintained log of daily activities and/or incidents
- Administer first aide if needed for minor situations
- Interacted politely with guest and helped resolve disputes
- Performed routine patrols inside and outside of the facility to ensure everything was in good working order and to ensure there was no unsafe conditions that could cause an injury to an individual and check for damaged property
- Maintained a solid stream of communication between myself and the Maga Center
- Investigated disturbances and detained unruly guest until authorities arrived
- Respond to security alarms in a timely manner to ensure 100% resolution of all situations without any escalations
- Monitor close-circuit television to check for suspicious activity
- Enforced facility rules, policies, and procedures with visitors.
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Reduced security risks through regular patrol rounds and swift response to incidents.
- Managed access control systems effectively, granting or denying entry based on appropriate authorization levels.
- Improved communication within the security team by participating in daily briefings and providing detailed incident reports.
- Contributed to a safer workplace by identifying potential hazards and reporting them for timely resolution.
- Performed random inspections of secured areas, ensuring compliance with established policies and procedures.
Skills
- Microsoft Office
- Excel Spreadsheets
- Meticulous Attention to Detail
- Judgment and Decision-Making
- Communications and Reporting
- Strong Work Ethic
- Time Management
- Results Oriented
- Strong Problem Solver
- Detail Oriented
- Creative
- Critical Thinker
- Multitasker
- Organized
- Written Communication
Accomplishments
Received Employee of the Quarter for the Dallas Field Office for the first quarter of 2024.
References
- Dino Osgood, 972-979-2014
- Cheryl Richardson, 318-505-3625
- Robert Jackson, 940-391-8763
Timeline
Mission Support Specialist - Detail - 0301
Immigration and Customs Enforcement
2023.08 - 2024.02
Enforcement and Removal Assistant- 1802
Immigration and Customs Enforcement
2019.12 - Current
Protective Security Officer
Paragon Systems
2001.05 - 2019.12
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