Debra Walter
Middleburg,FL
Summary
Dynamic customer service professional with extensive experience at CITI Bank USA, excelling in fast-paced environments. Recognized for exceptional problem-solving abilities and strong organizational skills. Proven track record of fostering effective teamwork and maintaining positive client relationships while managing multiple projects efficiently. Committed to continuous improvement and delivering outstanding service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Presidential Response Unit, Customer Service
CITI Bank USA
07.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Elite Customer Service VIP
CITI Bank USA
07.2018 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Computer skills
- Problem resolution
- Organization and time management
- Decision-making
- Friendly, positive attitude
- Excellent communication
- Time management
- Attention to detail
Timeline
Presidential Response Unit, Customer Service
CITI Bank USA
07.2022 - 04.2024
Elite Customer Service VIP
CITI Bank USA
07.2018 - 04.2022
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