Debra Watson
North Little Rock,AR
Summary
Efficient professional with 19.5+ years of experience and a proven knowledge of customer service, data entry, and confidential correspondence. Aiming to leverage my skills to successfully fill the Interviewer role at your company. Qualified driver with a dedication to safety and advanced training in defensive driving. Blend customer service skills with an exceptional eye for detail. Effective in ensuring compliance with schedules and quickly adapting to route changes. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Driver/Technician
CVS/Omnicare
North Little Rock, AR
03.2023 - Current
- Maintained a clean driving record, adhering to all traffic laws and regulations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Improved overall fleet performance through consistent adherence to preventive maintenance guidelines.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated knowledge of DOT regulations by passing regular safety inspections audits.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Monitored and managed fuel consumption and expenses for management reporting.
- Checked orders and routes before setting off on deliveries.
Fiscal Support Specialist
Arkansas Public Employee Retirement System
Little Rock, AR
09.2008 - 10.2013
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Supported internal control framework by performing various internal control processes such as [Type].
- Supported management by processing invoices and documents with consistent on-time delivery.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
CUSTOMER SERVICE AGENT
Frontier Airlines
Little Rock, AR
06.2006 - 06.2008
- Performed all aspects of the operation, which included: Customer Service, Operations, Baggage Services, Ticketing, Passenger Check-in and assistance, Gate Management/Boarding Announcement, one on one Customer Problem Solving, Responsible for driving the Jet Bridge for passenger, loading and unloading
- Timekeeper, and safety conscious at all times.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Increased repeat business through personalized interactions and building rapport with customers.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
CUSTOMER SERVICE REPRESENTATIVE
BPS Staffing
Chicago, IL
03.2001 - 09.2005
- Long-term contract work with IBM Corporation, I would received inbound calls from Chicago residents and Visitors regarding the city of Chicago parking tickets laws, policies and or procedures
- I also reviewed and verified citizens of Chicago information upon receiving their contentment's in a timely manner against their ticket
- Trained new personnel regarding company operations, policies and services.
- Submitted correspondence and data input of citizens concerns before their court date
- Researched ticket history.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought ways to improve processes and services provided.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Met customer call guidelines for service levels, handle time and productivity.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
CLERK II
San Bernardino City Unified School District
San Bernardino, CA
06.1999 - 09.2000
- Assisted Senior Clerk with coordination of school District Administrator/Teacher's Conferences
- Hotels and their flights
- Worked closely with my Manger of the purchasing department with departmental task, Auditing, Filing, Speaking with the buyer about various merchandise that was missing from the shipped merchandise
- Compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle inquiries about orders
- I gather information and records to draw up purchase orders for procurement of materials and services.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
ADMINISTRATIVE ASSISTANT
Margo Hope/Eureka Manor
San Bernardino, CA
07.1997 - 06.1999
- Assisted in the coordination of special projects including 'Marriage Encounter', Administrative duties include, but not limited to, auditing, managing files and accounts of tenants, and tenant relations
- Compose paperwork concerning leasing, eviction, and property inspection
- Compile and maintain all required paperwork, records, documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
SALES AGENT
Signature Group
San Bernardino, CA
06.1997 - 06.1999
- Provided special services and product information to preferred account holders on behalf of various credit card companies
- Processed transactions in tandem with addressing inquiries from account holders and additional credit services
- Highly motivated, creative, and flexible.
- Assessed individual customer needs with attentive questioning techniques, offering personalized recommendations based on their specific requirements.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
ADMINISTRATIVE ASSISTANT
Community Organization for Poverty Elimination (Li-Heap) Program
01.1990 - 06.1992
- Manage and update departmental files and records
- Checking accounts and records, tracking invoices and payments and maintaining a system for organizing company documents
- Manage projects, conduct research, schedule board meetings and took the minutes, scheduled travel and prepared purchase orders.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Coordinated travel arrangements for staff members attending out-of-town events or conferences.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Education
Associate in Applied Science (A.A.S.) - Secretarial Studies
CAPITAL CITY JUNIOR COLLEGE
06.1993
Associate in Science (A.S.) - Paralegal Studies
CAPITAL CITY JUNIOR COLLEGE
06.1992
Skills
- Typing Skills 60 WPM
- Computer skills
- Interpersonal skills
- Problem-Solving
- Time management
- Leadership
- Active listening
- Communication
- Customer Service
- Transferable skills
- Critical Thinking
- Customer Relations
- Logbook record-keeping
- Route logs
- Transportation Regulations Understanding
- Customer-Oriented
- Decision-Making
- Hazardous Materials Handling
- Heavy Lifting
- Safety and Emergency Equipment
- Safe Driving
- Documentation skills
- Accurate record keeping
Certification
Certificate in Customer Service Excellence
Personal Information
Title: Interviewer
Awards
- Honor Roll
- Vice-President of Phi Beta Lambda
Timeline
Driver/Technician
CVS/Omnicare
03.2023 - Current
Fiscal Support Specialist
Arkansas Public Employee Retirement System
09.2008 - 10.2013
CUSTOMER SERVICE AGENT
Frontier Airlines
06.2006 - 06.2008
CUSTOMER SERVICE REPRESENTATIVE
BPS Staffing
03.2001 - 09.2005
CLERK II
San Bernardino City Unified School District
06.1999 - 09.2000
ADMINISTRATIVE ASSISTANT
Margo Hope/Eureka Manor
07.1997 - 06.1999
SALES AGENT
Signature Group
06.1997 - 06.1999
ADMINISTRATIVE ASSISTANT
Community Organization for Poverty Elimination (Li-Heap) Program
01.1990 - 06.1992
Associate in Applied Science (A.A.S.) - Secretarial Studies
CAPITAL CITY JUNIOR COLLEGE
Associate in Science (A.S.) - Paralegal Studies
CAPITAL CITY JUNIOR COLLEGE