Dynamic professional with extensive experience in guest relations at Paycom, adept at enhancing customer satisfaction through effective problem-solving and relationship management. Proven track record in driving sales growth and fostering client connections as CEO of Central First-Aid & Safety Supply. Skilled in safety compliance and engaging presentations, ensuring a safe workplace culture.
Hi, I’m
Debra Zavatsky-Bailey
Guest Relations / Switchboard And Answering Services
Moore,Oklahoma
Summary
Overview
1
Certification
41
years of professional experience
Work History
Paycom
Guest Relations
03.2023 - 10.2025
Job overview
- Managed complaints with professionalism, strengthening customer relationships.
- Empowered ushers to provide outstanding service through ongoing coaching sessions focused on problem-solving techniques and guest relations best practices.
Central First-Aid & Safety Supply
CEO/Sole Proprietorship
02.2000 - 01.2023
Job overview
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Established robust relationships with prospective clients through strategic networking, increasing business referrals.
- Led monthly presentations on best practices in achieving success as a Senior Sales Assistant, resulting in improved team performance.
Zee First-Aid & Safety
Safety Consultant
05.1990 - 01.2000
Job overview
- Monitored changes to industry regulations, ensuring timely updates to company policies and procedures accordingly.
- Championed behavioral safety programs, resulting in increased employee engagement and ownership of workplace safety responsibilities.
- Elevated safety standards through detailed risk evaluations and strategic interventions.
- Increased employee awareness of safety hazards by developing and delivering engaging safety presentations.
Hollytex Carpet Mills
Switch Board Operator
05.1984 - 02.1990
Job overview
- Efficiently managed numerous calls under pressure, ensuring each caller's needs were met.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Certified Through National Safety CouncilOklahoma City, Oklahoma
University Overview
First Aid And CPR InstructorIrvine, CA
from First Aid And CPR Instructor
University Overview
Moore Norman VotechNorman, OK
from Medical Terminology
University Overview
Fort Cobb HighFort Cobb, OK
High School Diploma
University Overview
Skills
Communication
Organization
Fast learner
Attention to detail
Answering service
Phone etiquette
Management
Mentorship
Problem-solving
Guest Relations
Customer services
Accounts payable
Accounts receivable
Purchasing
Bookkeeping
Educating
Hiring employees
Certification
National safety Council
Timeline
Guest Relations
Paycom
03.2023 - 10.2025
CEO/Sole Proprietorship
Central First-Aid & Safety Supply
02.2000 - 01.2023
Safety Consultant
Zee First-Aid & Safety
05.1990 - 01.2000
Switch Board Operator
Hollytex Carpet Mills
05.1984 - 02.1990
Certified Through National Safety Council
First Aid And CPR Instructor
from First Aid And CPR Instructor
Moore Norman Votech
from Medical Terminology
Fort Cobb High
High School Diploma