Debra Dianne Coley
Fort Walton Beach,FL
Summary
Dynamic food and beverage industry professional with over 20 years of experience across fast food and full-service restaurants. Proven track record of contributing to the successful openings of three restaurants while excelling in various roles including bartender, server, trainer, and assistant manager. Expertise in team leadership, customer service, and operational efficiency, with a commitment to enhancing guest experiences and driving revenue growth. Career aspirations include leveraging extensive knowledge to develop innovative dining concepts within the industry.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Royal Palm Grille
Miramar Beach, USA
08.2019 - 08.2020
- Basic restaurant duties including but not limited to: Open and closing server responsibilities, order taking, POS knowledge, customer service, full menu knowledge, pairing options, cash handling, event bartending, wedding setups, and problem solving
Assistant Manager
Hartell's
Miramar Beach, USA
05.2008 - 11.2015
- Handled customer service as well as staff management
- Hired and train staff every season as well as created the company training manual with POS test for the servers
- Handled inventory taking as well as checking deliveries
- End of the night reports and bank deposit
- Work for 3PM to 4AM, so I am naturally nocturnal
- Was promoted from server, to shift lead, to trainer, to assist in 15 months
Education
Some College (No Degree) - Accounting And Business Management
North West Florida State College
Niceville, FLSkills
- Accounting / Payroll
- Negotiation
- Accounts Payable Management
- Money Management
- Phone etiquette
- Client Relationship Management
- Sales
- Shift management
- Financial Statement Preparation
- Supervising experience
- Customer Order Processing
- Table resetting
- Food inspection
- Daily specials memorization
- Inventory management
- Upselling techniques
- Menu memorization
LIST OF COMPANIES WITH POSITIONS
- Sunset Charlies, Server, Bartender, Sunday Manager
- Crackle Barrel, Server
- Nico's, Bartender
- Olive Garden, Lead Host, Server, Trainer
- Cheeseburger in Paradise, Server, Bartender
- Funky Blue Shack, Server
- Chili's / Germany, Server, Host, Lead Togo
- AJ in Grayton Beach, Server
- Sliplips in Baytowne, Server
- The Harp / Germany, Bar
- The Blarney Stone Pub / Germany, Head Bartender
- KFC/Taco Bell, Server, Trainer
- Club 10, Cocktail Server
Timeline
Server/Bartender
Royal Palm Grille
08.2019 - 08.2020
Assistant Manager
Hartell's
05.2008 - 11.2015
Some College (No Degree) - Accounting And Business Management
North West Florida State College
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