Debrah Peterson
Gainesville,FL
Overview
15
15
years of professional experience
Work History
Financial Counselor
UF Health Shands Hospital
02.2022 - Current
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Documented details regarding contact with patients, providers and other individuals in system.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Business Administrative Assistant job was eliminated, so it was a lateral move going to the Financial Counselor
Business Administration Assistant
UF Health Shands
06.2013 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Patient Financial Counselor
UF Health Shands
08.2008 - 06.2013
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
High School Diploma -
Lakeland High School
White Lake, MI06.1984
Skills
- FINRA Rules
- Increasing Savings
- Insurance Recommendation
- Software Applications
- Clerical Support
- Effective Customer Communication
- Positive Patient Experiences
- Registration Paperwork
- Telephone Etiquette
- Insurance Verification
- EMR Systems
Timeline
Financial Counselor
UF Health Shands Hospital
02.2022 - Current
Business Administration Assistant
UF Health Shands
06.2013 - 02.2022
Patient Financial Counselor
UF Health Shands
08.2008 - 06.2013
High School Diploma -
Lakeland High School