Debra L. Gentry
San Bernardino,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
16
16
years of professional experience
Work History
Nutrition Services Technician
San Bernardino City Unified School District
11.2021 - Current
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Developed and maintained accurate nutrition records and databases.
Loan Closing Specialist
Loan Depot
09.2019 - 03.2020
- Guided pre-approved borrowers through the initial application process and home buying experience
- Received and processed documentation for clients through underwriting
- Reviewed files, identified and requested documents needed - title commitments, lien payoffs, taxes, file notes, etc
- Prepared and provided notary/signing agent with closing document packages
- Corresponded with lenders, borrowers, or other individuals and entities.
Patient Access Representative
UT Health
11.2016 - 06.2018
- Responded to all patient and insurance company inquiries, providing quality and friendly service
- Collected information such as patient details, medical history, billing, and insurance information
- Ensured all demographic and financial data are accurately recorded in CRM
- Prepared patient admission and discharge documentation
- Conducted patient interviews in compliance with hospital policies procedures.
Lead Office Assistant
County of San Bernardino
04.2007 - 06.2013
- Responsible for overseeing office operations including management, training, and clinical responsibilities
- Effectively coordinated clinical programs including Adult & Children Treatment teams, Medical Support Services, and Psychiatry Support Services
- Answered incoming calls and provided general information regarding programs and services to public
- Prepared statistical data and reports based on patients’ progress for Supervisors
- Checked and verified documents and other records to ensure accuracy and legibility.
Education
Certification, Medical Coding & Billing (In Progress -
Ashworth College
Psychology
Victor Valley College
Victorville, CASociology
Barstow Community College
Barstow, CASkills
- 10 Years of Customer Service Experience
- HIPAA Trained
- Good Listening Skills
- High Quality Work Performance
- Medical Insurance
- Attention to Detail
- Interpersonal Communication Skills
- Time Management
- Friendly & Positive
- Resourceful Team Player
- Directing Calls
- Online Systems
Timeline
Nutrition Services Technician
San Bernardino City Unified School District
11.2021 - Current
Loan Closing Specialist
Loan Depot
09.2019 - 03.2020
Patient Access Representative
UT Health
11.2016 - 06.2018
Lead Office Assistant
County of San Bernardino
04.2007 - 06.2013
Certification, Medical Coding & Billing (In Progress -
Ashworth College
Psychology
Victor Valley College
Sociology
Barstow Community College