Sarah McKean
Anchorage,AK
Summary
Compassionate and result-driven leader with a strong background in fostering a patient-centered environment while managing front end operations.
Overview
14
14
years of professional experience
Work History
Guest Services Representative Lead
Imaging Associates
11.2022 - Current
- Implement service that recognizes age/diversity, specific needs, and issues of patients served while delivering high quality patient care
- Reduced patient wait times through effective communication with clinical staff and referring physicians by optimization of EMR system and scheduling
- Established performance workflows which led to improved overall department efficiency and effectiveness
- Uphold all healthcare privacy and safety standards, including HIPPA, OSHA, and company compliance
- Manage coverage across all administrative functions, track attendance, PTO, and ensure all staff are properly trained
Dental Lab Technician/Administrative Assistant
Castable Ceramics
08.2020 - 11.2022
- Communicate and collaborate with Doctors for each individual patient needs
- Processing patient information & invoicing for the lab via Evident
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and procedures
- Oversee daily operations and quality checks within the lab to create high-quality fabricated appliances while adhering to deadlines
Dental Lab Technician/Administrative Assistant
Precision Dental Designs
05.2018 - 07.2020
- Replace partial or total loss of natural teeth by manufacturing partial or full removable appliances to fit patient/doctor needs
- Answer multi-line phones, create/invoice cases based on prescriptions and schedule appointments
- Ability to manage multiple priorities in a deadline driven environment
- Troubleshoot care issues with Dental providers and implement corrective actions when needed
Spirits Merchandiser
ODOM Corporation
01.2017 - 10.2017
- Merchandise and maintain products through stocking, rotating, and building displays
- Assisted in analyzing sales and marketing trends for purchasing merchandise
Lead Retail Merchandiser/Sales Associate/Seasonal Supervisor
ACE USA
02.2015 - 11.2016
- Organize store shelves; rotating/restock products providing optimum display
- Observing display and pricing of competitors' products to either meet or beat, analyzing sale trends to meet monthly budget goals
- Collaborated closely with cross-functional teams such as marketing, operations, and buying departments
- Oversaw a team of merchandisers, providing guidance on best practices for maintaining stock levels and visual standards
Individual Support Specialist/ISS
Hope Community Resources
01.2014 - 01.2014
- Provide full support for special needs adult clientele while working on daily goals to help achieve independence
Sales Associate in Paint/Backup Cashier
The Home Depot
01.2011 - 01.2013
- Assisting professional contractors/customers in selecting paint and paint related products
- Entering orders and mixing paint, re-stocking shelves and merchandising inventory
- Cashier/returns trained: cash handling skills, answering customer questions/provide product knowledge
Education
Associate of Arts - Business
University of Alaska Anchorage
Anchorage, AK05.2027
Skills
- 10 years of customer service experience
- Versed in medical terminology, billing, and insurance
- Computer literate: quick learner to all new computer databases/programs and EMR systems
- Self-motivated, dependable, and detail orientated with the ability to work in a fast-paced environment
- Excellent communication
Timeline
Guest Services Representative Lead
Imaging Associates
11.2022 - Current
Dental Lab Technician/Administrative Assistant
Castable Ceramics
08.2020 - 11.2022
Dental Lab Technician/Administrative Assistant
Precision Dental Designs
05.2018 - 07.2020
Spirits Merchandiser
ODOM Corporation
01.2017 - 10.2017
Lead Retail Merchandiser/Sales Associate/Seasonal Supervisor
ACE USA
02.2015 - 11.2016
Individual Support Specialist/ISS
Hope Community Resources
01.2014 - 01.2014
Sales Associate in Paint/Backup Cashier
The Home Depot
01.2011 - 01.2013
Associate of Arts - Business
University of Alaska Anchorage