Sarah McKean
Anchorage,AK
Summary
Compassionate and result-driven leader with a strong background in fostering a patient-centered environment while managing front end operations.
Overview
14
14
years of professional experience
Work History
Guest Services Representative Lead
Imaging Associates
11.2022 - Current
- Implement service that recognizes age/diversity, specific needs, and issues of patients served while delivering high quality patient care
- Reduced patient wait times through effective communication with clinical staff and referring physicians by optimization of EMR system and scheduling
- Established performance workflows which led to improved overall department efficiency and effectiveness
- Uphold all healthcare privacy and safety standards, including HIPPA, OSHA, and company compliance
- Manage coverage across all administrative functions, track attendance, PTO, and ensure all staff are properly trained
Dental Lab Technician/Administrative Assistant
Castable Ceramics
08.2020 - 11.2022
- Communicate and collaborate with Doctors for each individual patient needs
- Processing patient information & invoicing for the lab via Evident
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and procedures
- Oversee daily operations and quality checks within the lab to create high-quality fabricated appliances while adhering to deadlines
Dental Lab Technician/Administrative Assistant
Precision Dental Designs
05.2018 - 07.2020
- Replace partial or total loss of natural teeth by manufacturing partial or full removable appliances to fit patient/doctor needs
- Answer multi-line phones, create/invoice cases based on prescriptions and schedule appointments
- Ability to manage multiple priorities in a deadline driven environment
- Troubleshoot care issues with Dental providers and implement corrective actions when needed
Spirits Merchandiser
ODOM Corporation
01.2017 - 10.2017
- Merchandise and maintain products through stocking, rotating, and building displays
- Assisted in analyzing sales and marketing trends for purchasing merchandise
Lead Retail Merchandiser/Sales Associate/Seasonal Supervisor
ACE USA
02.2015 - 11.2016
- Organize store shelves; rotating/restock products providing optimum display
- Observing display and pricing of competitors' products to either meet or beat, analyzing sale trends to meet monthly budget goals
- Collaborated closely with cross-functional teams such as marketing, operations, and buying departments
- Oversaw a team of merchandisers, providing guidance on best practices for maintaining stock levels and visual standards
Individual Support Specialist/ISS
Hope Community Resources
01.2014 - 01.2014
- Provide full support for special needs adult clientele while working on daily goals to help achieve independence
Sales Associate in Paint/Backup Cashier
The Home Depot
01.2011 - 01.2013
- Assisting professional contractors/customers in selecting paint and paint related products
- Entering orders and mixing paint, re-stocking shelves and merchandising inventory
- Cashier/returns trained: cash handling skills, answering customer questions/provide product knowledge
Education
Associate of Arts - Business
University of Alaska Anchorage
Anchorage, AK05.2027
Skills
- 10 years of customer service experience
- Versed in medical terminology, billing, and insurance
- Computer literate: quick learner to all new computer databases/programs and EMR systems
- Self-motivated, dependable, and detail orientated with the ability to work in a fast-paced environment
- Excellent communication
Timeline
Guest Services Representative Lead
Imaging Associates
11.2022 - Current
Dental Lab Technician/Administrative Assistant
Castable Ceramics
08.2020 - 11.2022
Dental Lab Technician/Administrative Assistant
Precision Dental Designs
05.2018 - 07.2020
Spirits Merchandiser
ODOM Corporation
01.2017 - 10.2017
Lead Retail Merchandiser/Sales Associate/Seasonal Supervisor
ACE USA
02.2015 - 11.2016
Individual Support Specialist/ISS
Hope Community Resources
01.2014 - 01.2014
Sales Associate in Paint/Backup Cashier
The Home Depot
01.2011 - 01.2013
Associate of Arts - Business
University of Alaska Anchorage
Similar Profiles
Tami OsbornTami Osborn
Mammographer at Shore Medical Center/Atlantic Shore Imaging AssociatesMammographer at Shore Medical Center/Atlantic Shore Imaging Associates
Amanda DudziakAmanda Dudziak
Learning & Development Program Manager at Invision Sally Jobe/ Radiology Imaging AssociatesLearning & Development Program Manager at Invision Sally Jobe/ Radiology Imaging Associates
Chaniqua DavisChaniqua Davis
Event Coordinator at Ottawa Hospital and Region Imaging AssociatesEvent Coordinator at Ottawa Hospital and Region Imaging Associates
Tricia WentzTricia Wentz
Housekeeping Operations Manager at NANA Management Services, NMSHousekeeping Operations Manager at NANA Management Services, NMS
Jason AveryJason Avery
Operator- Truck Driver at Northern Energy ServicesOperator- Truck Driver at Northern Energy Services