Philicia Jack
Beaumont,TX
Summary
Accomplished professional with over a decade of customer service expertise, including a pivotal role at CVS HEALTH CORPORATION, where I enhanced member satisfaction through effective problem-solving and active listening. Skilled in Microsoft Office and customer account management, I excel in fast-paced environments, demonstrated by a track record of improving operational efficiency. Committed to best in class customer service and maintaining professionalism.
Overview
10
10
years of professional experience
Work History
Member Service Representative(WAH)
CVS HEALTH CORPORATION
Beaumont, TX
10.2021 - Current
Working with seniors/ disabled to determine their eligibility for Medicare benefits. Help members choose healthcare plan that meets their personal needs.
Assist members with available Aetna medicare benefits, claims, medical authorizations, appeals, expedited appeals and grievances.
Assist members with information on their insurance benefits and coverage. Answer questions about insurance claims and payments.
Helped large volume of members every day with positive attitude and focus on satisfaction. Managed 25 calls per day to members and healthcare professionals. Being efficient resulted in increase in stats.
Store Manager
Life Storage
Beaumont, TX
08.2014 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Clifton J. Ozen High School
Beaumont, TX06.2010
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Typing 40 WPM alphanumeric and numeric
- 10 years of customer service experience
- 5 years of experience training staff
- Strong organizational, time management, and problem solving skills
- Excellent written and oral communication skills
- Strong sense of professionalism and active listening skills
- Calm and Professional Under Pressure
- Microsoft Office
- Customer Account Management Livechat Messaging
- Sales
- Trained in GPS Salesforce
Timeline
Member Service Representative(WAH)
CVS HEALTH CORPORATION
10.2021 - Current
Store Manager
Life Storage
08.2014 - 10.2021
High School Diploma -
Clifton J. Ozen High School