Myasia Lane-Owens
Sumter,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
WAH CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assist customers with personal checking and savings accounts
- Citrix and vpn skills
- Provide account information, making accommodations to account.
- Proficient with troubleshooting general Windows 7-10 issues.
Production Utility Worker
Santa Cruz Nutritionals
Sumter , SC
12.2020 - 05.2021
- Maintain a safe work environment.
- Operate shakeout equipment to customer and company specifications.
- Maintain a thorough understanding of all production documentation and related requirements.
- Conduct inventory transactions including material issuing and returns.
- Meet production goals as assigned.
- Ensure that all work meets Good Manufacturing Practices (GMPs), safety, sanitation, and other company guidelines.
- Interact with computer software to read production schedules, enter downtime, scrap, document units produced, etc.
- Ensure adherence to housekeeping in line with GMP/NSF standards (includes routine, deep cleaning)
Assembly Line Worker
Honda Of South Carolina Manufacturing
Timmonsville, SC
08.2019 - 12.2020
- Demonstrated ability to lead and manage dynamic teams within zone of responsibility
- Lead and or actively participate in department initiatives such as BP, FSI, Mono-Z to gain or share knowledge, promote continuous improvement and or foster engagement for area of responsibility.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Ensured were stored in the correct area of a warehouse to complete orders in an efficient manner.
Education
High School Diploma - All Subjects
Sumter High School
Sumter, SC06.2019
Skills
- Efficient and Detail-Orienteted
- Responding to Difficult Customers
- Data Entry and Maintenance
- Understanding Customer Needs
- Microsoft Windows
- Inbound and Outbound Calling
- Electronic Equipment Assembly
- Assembly Team Supervision
- Product and Parts Inspection
- Machinery Operation
- Teamwork and Communication
- Safe Machine Operation
- Assembly Protocols
- Product Packaging
Timeline
WAH CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
06.2021 - Current
Production Utility Worker
Santa Cruz Nutritionals
12.2020 - 05.2021
Assembly Line Worker
Honda Of South Carolina Manufacturing
08.2019 - 12.2020
High School Diploma - All Subjects
Sumter High School
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