SHAWNEEQUA SESSOM

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15+ years of relevant work experience to your team based upon both office administration and customer service platforms. Experienced working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Trustworthy, ethical, independent thinker and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Able to work independently.

• Administrative Support
• Managed domestic/international accounts and multi-lined telephone for a nationwide telephone consumer complaint line along with multiple emails, faxes, and written correspondence using letter formats. Created and adapted templates for complaint response. Maintained office inventory via company credit card and managed several inventory accounts for manufacturing receiving. Maintained accurate financial and email records using standard filing techniques and Microsoft Office filing system. Provided consumer reimbursement via checks and coupons. Figured the Accounts Payable/Accounts Receivable records then compiled them along with daily reports. Personally assisted managers with research of consumer information and consumer complaints using internet.
• Customer Service
• Engaged in excellent customer service with a smile in many retail departments from shoes to novelties and women's wear to men's wear. Happily performed as a Front Desk agent/Night Auditor for hotel retail, providing client reservations, in person check-ins and check outs, via phone and internet with some daily food preparation.
• Management & Supervision/Inventory Control
• Delegated a team of 4 to 20 employees. Appointed job tasks and coordinated team events. Trained new hires in job stations and safety requirements. Conducted daily meetings with PowerPoint created slides and charts. Submitted innovative problem resolutions for inventory control and team conflict to managers. Performed daily audits on inventory, cash registers and receipts; batched daily reports for upper level management. Wrote and managed department SOP manuals. Performed weekly department audits.

I love to design my own posters, websites, advertisements, business cards, and anything else I can create using mainly Powerpoint.