Decaita Dodge
SANFORD
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8 years of extensive leadership experience in sales management. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Superb written communication skills paired with excellent time management and leadership abilities.
Overview
7
7
years of professional experience
Work History
Backstage Team Manager
Macys Department Store
10.2023 - Current
- Led colleague relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular weekly team management meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted colleague satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Increased customer satisfaction score by over 20 points in comparison to previous year
- Established team priorities, maintained schedules and monitored performance.
Specialty Sales Team Leader
Target Corporation
06.2021 - 10.2023
- Oversaw over 100 team members in Style, Beauty, and Tech department
- Monitored market trends to adjust sales tactics accordingly.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Forecasted sales to management and collaborated to build effective sales team.
- Monitored team performance and provided constructive feedback to increase productivity and maintain company standards.
- Built strong relationships with Target guests through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Beauty Consultant
Target Corporation
08.2017 - 06.2021
- Kept up-to-date with beauty industry trends and new product launches, enabling accurate recommendations for guests
- Delivered exceptional guest service, addressing guest beauty concerns and providing solutions to meet their unique skincare and cosmetic needs.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying guest requests simultaneously Conducted consultations to understand thguest's desired look.
- Oversaw marketing of new product launches, and product demonstrations alongside outside vendors.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
Education
Associate of Arts - General Business
Seminole State College of Florida
Sanford, FL06.2026
High School Diploma -
Noble High School
North Berwick, ME06.2016
Skills
- Customer Focus
- Sales expertise
- Motivational Abilities
- Sales reporting
- Employee Scheduling
- Influencing skills
- Goal Setting
- Performance Evaluations
- Adaptability
- Time Management
Objective
Dedicated business sales manager seeking opportunities in sales and customer service in Central Florida
Accomplishments
- Collaborated with a team of 30 in the development of a complete store remodel.
- Supervised team of 98 staff members.
- Raised customer satisfaction scores by 20 points above the previous year.
- Certified in American Sign Language Level 1.
- Collaborated with Macy's for Meals On Wheels to raise funds.
- Collaborated fundraising events with United Way.
Additional Information
LinkedIn Profile: https://www.linkedin.com/in/decaita-dodge-539b86185/
Timeline
Backstage Team Manager
Macys Department Store
10.2023 - Current
Specialty Sales Team Leader
Target Corporation
06.2021 - 10.2023
Beauty Consultant
Target Corporation
08.2017 - 06.2021
Associate of Arts - General Business
Seminole State College of Florida
High School Diploma -
Noble High School
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