December Compton
Gahanna
Summary
Dynamic leader with expertise in customer service and problem-solving, honed at Dollartree. Successfully managed financial operations and compliance, enhancing team performance through mentoring. Streamlined processes, boosting efficiency by 20%. Proficient in multitasking and organization, with a proven track record in store operations and customer relations.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollartree
Gahanna, OH
11.2019 - Current
- Managed financial operations to ensure accuracy and compliance.
- Coordinated scheduling efficiently.
- Oversaw the organization of multiple documents.
- Oversaw compliance with OSHA paperwork.
- Directed staff management and ensured accurate documentation.
- Oversaw the processing and handling of freight materials.
- Executed unloading tasks for incoming trucks.
Cashier
Walmart
Stuttgart, AR
11.2008 - 04.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
Customer Service Representative
Kroger Marketplace
Gahanna, OH
10.2006 - 07.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies and customer service best practices.
- Streamlined complaint resolution processes, enhancing customer satisfaction rates.
- Analyzed feedback data to identify trends and recommend service improvements.
Medical Coding and Billing Specialist
Granger Chiropractic
Columbus, OH
02.2007 - 05.2007
- Processed insurance claims efficiently to ensure prompt reimbursements and minimize denials.
- Reviewed medical records for accuracy and compliance with coding standards and regulations.
- Collaborated with healthcare providers to clarify documentation and optimize coding practices.
- Mentored junior staff on coding procedures, enhancing overall team performance and accuracy.
- Implemented electronic health record systems to streamline billing processes and reduce errors.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Milano's Italian Food Express
Night Manager
Gahanna, OH
07.2003 - 08.2006
- Oversaw the execution of orders for both dine-in and takeout services.
- Managed financial exchanges.
- Ensured availability of supplies.
- Managed timely assembly of food orders.
Education
Medical Billing And Coding
Everest Institute
Gahanna, OH02.2007
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
Timeline
Store Manager
Dollartree
11.2019 - Current
Cashier
Walmart
11.2008 - 04.2010
Medical Coding and Billing Specialist
Granger Chiropractic
02.2007 - 05.2007
Customer Service Representative
Kroger Marketplace
10.2006 - 07.2007
Milano's Italian Food Express
Night Manager
07.2003 - 08.2006
Medical Billing And Coding
Everest Institute
High School Diploma -
Gahanna Lincoln High School