December Drake
Shepherdsville,KY
Summary
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Skilled Customer Returns Processor with 5 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Customer Returns Processor with experience working in warehouse distribution centers for Best Buy and Walmart.com retailers. Skilled in Microsoft and Microsoft excel inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency.
Overview
9
9
years of professional experience
Work History
Picker Packer
Walmart.com
11.2019 - 09.2023
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Picked and packed order items.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Returns Processor
Best Buy Warehouse
01.2015 - 09.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Provided documentation and calculations to support inventory distribution decisions.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in [Software] inventory tracking system.
Education
High School Diploma -
Penn Foster Online Home School
West Point, KY05.2009
Skills
- Heavy Lifting
- Exceptional time management skills
- Product Transport
- Inventory Replenishment
- Competitive Analysis
- Quality Control
- Inventory counting
- Shipping and receiving
- Order Filling
- Data Entry
- Order Fulfillment
- Product Location
- Inbound Call Management
- Billing Adjustments and Refunds
- Complaint resolution
- Service standard compliance
- Order and Refund Processing
- Call Center Operations
- Shipping procedures understanding
Timeline
Picker Packer
Walmart.com
11.2019 - 09.2023
Customer Returns Processor
Best Buy Warehouse
01.2015 - 09.2023
High School Diploma -
Penn Foster Online Home School