Summary
Overview
Work History
Education
Skills
Timeline
Generic

December Jordan

Bellflower,CA

Summary

A reliable and hardworking customer support expert with a track record of more than 10 years of experience in transforming challenges into opportunities. Friendly and energetic individual skillful in organizing. Well prepared to leverage my expertise in delivering exceptional customer experiences and driving operational excellence.

Overview

14
14
years of professional experience

Work History

Customer Support - Contingent Worker

All Source Staffing- Southern California Edison
11.2023 - Current
  • Provides customer support by processing applications and invoices, resolving escalated issues, and addressing questions on Energy Efficiency and Income Qualified programs.
  • Reviews documentation, ensuring program compliance.
  • Conducts customer outreach for missing information, rebates, and service orders.
  • Validates data accuracy, verifies eligibility, and manages tasks efficiently.
  • Uses Microsoft Suite ( Word, PowerPoint, Excel) Emaps, iEnergy, C4C, and SAP.
  • Applies Energy Savings Assistance Processing with strong decision-making and accountability.
  • Adapts to a fast-paced environment with attention to detail and multitasking.

Infant Caregiver

Manhattan Academy
10.2015 - 08.2022
  • Provided a safe and nurturing environment for infants and toddlers, focusing on their well-being, development, and early education through activities, play and attentive care.
  • Implemented stringent safety protocols and procedures within the childcare facility, resulting in a 50% reduction in reported incidents. This commitment to safety earned recognition from both parents and management for providing a secure environment for young children.
  • Maintained a clean and organized classroom, enhancing the learning environment for children.
  • Demonstrated excellent communication and attention to detail when listening to parent’s concerns and being attentive to the needs of the child.

Teacher's Assistant

Los Angeles Unified School District, LAUSD
09.2012 - 06.2015
  • Collaborated with educators to support classroom activities, assisted in lesson planning and provided individualized attention to students, contributing to an enriching and effective learning environment
  • Exceeded performance metrics consistently and implemented innovative classroom management techniques, leading to 15% improvement in student engagement and academic progress, surpassing district standards for student outcomes
  • Greeted and welcomed parents with a warm, friendly and positive attitude

Teller

JPMorgan Chase
04.2010 - 03.2011
  • Provided exceptional customer service, efficiently processed transactions, and offered financial solutions to customers while maintaining the highest standards of accuracy and professionalism within a banking environment
  • Promptly responded to customer inquiries in person and via phone
  • Managed confidential information, including sensitive financial data and account information with meticulous attention to details.
  • Successfully resolved complex customer issues in compliance with established policies and procedures
  • Achieved a 99% accuracy rate in processing transactions and account inquiries, earning customer trust and contributing to the branch’s reputation for reliability

Education

High School Diploma -

Opportunities For Learning
06.2006

Skills

  • Resolving Customer Issues
  • Proficient with Microsoft Word, PowerPoint, and Excel
  • Strong Work Ethic
  • Punctual and Reliable
  • Positive Attitude
  • Teamwork and Communication
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving

Timeline

Customer Support - Contingent Worker

All Source Staffing- Southern California Edison
11.2023 - Current

Infant Caregiver

Manhattan Academy
10.2015 - 08.2022

Teacher's Assistant

Los Angeles Unified School District, LAUSD
09.2012 - 06.2015

Teller

JPMorgan Chase
04.2010 - 03.2011

High School Diploma -

Opportunities For Learning

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December Jordan