Dechen Sherpa
Summary
Accomplished operations manager with over 6 years of experience in a fast-paced outpatient mental health clinic, recognized for optimizing workflows and enhancing office efficiency. Proven expertise in managing schedules, leading teams, and utilizing electronic medical record (EMR) systems effectively. Committed to driving positive outcomes through collaborative problem-solving and effective communication skills. Seeking to leverage transferable skills in a dynamic new environment.
Overview
9
9
years of professional experience
Work History
Operations Manager/Executive Assistant to the Chief Executive Officer
Linda Garcia-Rose & Associates
New York, NY
05.2023 - Current
- Streamlined clinic workflows in coordination with practice owner.
- Helped facilitate and integrate the adoption of a new payroll POS system for the practice, improving overall practice operations.
- Resolved longstanding billing discrepancies with major payers, including recovery efforts targeting BCBS-related issues.
- Supported clinical staff through onboarding, training, and process improvement initiatives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Addressed reimbursement delays through timely follow-up actions on unpaid claims.
- Conducted insurance verification when necessary.
- Executed payroll processing on a biweekly basis on ADP.
Clinic Manager
Blanton- Peale Institute and Counseling Center
New York, NY
11.2018 - 07.2022
- Acted as liaison for clinic staff, physicians, and patients
- Collaborated with multi-disciplinary staff to improve overall patient care and streamlined day-to-day office processes to meet long-term goals
- Supervised and managed workflows for administrative staff to ensure efficiency and coverage across two floors
- Developed and implemented solutions to ensure seamless remote operations for reception and psychiatric services at the clinic, which was predominantly paper-based and not equipped for remote work
- Facilitated and updated the onboarding process of new employees, overseeing training, background checks, completion of necessary paperwork. and orientation
- Administered and monitored credentialing, enrolling, and validating any necessary insurance-related paperwork for the clinic and clinical staff successfully and on time
- Initiated and developed filing systems to improve patient records management, resulting in a reduction in the overall timeframe of record retrieval by almost 70 percent
- Supported internal and external auditing teams conducting impartial compliance reviews
- Organized and maintained confidential records for office employee files, health records, and protected information
Administrative Assistant & Intern
Postgraduate Center for Mental Health (PCMH)
New York, NY
02.2018 - 10.2018
- Answered phones to direct callers, schedule appointments and provide general clinic information
- Organized the administrative operations for an outpatient clinic, operating as the Office of Mental Health's (OMH) Article 31 clinic
- Screened for referrals and processed preadmission documentation, eligibility, and insurance verification
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate end-of-day appointment outcomes
- Managed interns and assigned them roles related to the intake and administrative process
- Trained new employees and interns on the functions of the Electronic Health Record system (Foothold), billing software system (Accumedic), and Medicaid services such as Public Transportation and Reimbursement (PTAR)
- Drafted and updated internal forms, and outreach material
- Initiated and finalized daily scheduling, billing, reconciliations, and recorded client documentation
Community Outreach Intern & Helpline Advocate
WomanKind, New York Asian Woman’s Center (NYAWC)
New York, NY
06.2016 - 08.2017
- Cultivated and developed relationships with existing and potential referral sources, initiated new partnerships with local communities and organizations to expand the organization’s outreach efforts
- Translated documents from English to Nepali and Hindi to further expand NYAWC’s outreach efforts
- Answered the 24-hour crisis hotline and assisted clients with safety planning strategies and referrals
- Interviewed and screened victims of domestic violence for shelter services
- Certified as a Mandatory Child Abuse and Maltreatment/ Neglect Reporter
Administrative Assistant
B-shibolet Co.Inc
Maspeth, NY
01.2016 - 09.2016
- Reported directly to the Vice President, providing administrative and secretarial support
- Created and processed invoices, expenses, and sales reports, which improved purchase orders and reduced warehouse oversupply
- Inventoried and ordered supplies to maintain consistent access to required items
- Identified online limitations and provided online marketing strategies to increase the client network
- Utilized MS office suite and Sage software to process orders, shipments, and to manage accounts receivable
Education
Master of Arts - Public Health
Monroe College
The Bronx, NY12.2018
Bachelor of Arts - Anthropology
Truman State University
Kirksville, MO05.2015
Skills
- Office Management
- Excellent verbal and written communication skills
- Critical Thinking and Decision Making
- Team Management and Supervision
- Staff Training, scheduling, and Coordinating
- Workflow Optimization
- Project Management
- Electronic Health Record Applications
- Microsoft Office Suite
- Onboarding and Orientation
- Documentation and Recordkeeping
- Research and Analysis
- Cross-Functional Collaboration
- Customer Service
- Payroll administration
Timeline
Operations Manager/Executive Assistant to the Chief Executive Officer
Linda Garcia-Rose & Associates
05.2023 - Current
Clinic Manager
Blanton- Peale Institute and Counseling Center
11.2018 - 07.2022
Administrative Assistant & Intern
Postgraduate Center for Mental Health (PCMH)
02.2018 - 10.2018
Community Outreach Intern & Helpline Advocate
WomanKind, New York Asian Woman’s Center (NYAWC)
06.2016 - 08.2017
Administrative Assistant
B-shibolet Co.Inc
01.2016 - 09.2016
Master of Arts - Public Health
Monroe College
Bachelor of Arts - Anthropology
Truman State University
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