Decker Le
San Diego,CA
Summary
Skilled IT2/E-5 with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Experienced IT2/E-5 with over 5 years of experience in US Navy IT systems. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
IT Technician
US Navy
San Diego, CA
11.2016 - Current
- Analyzed Navy System issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
- Monitored systems in operation and input commands to troubleshoot areas.
- Corrected connectivity faults to restore user access to local networks, and public web.
Education
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2016
Skills
- Active DoD Top Secret Clearance
- Help Desk Support
- Tracking and Documentation
- Resolving Problems and Incidents
- Analytical and Methodical
- Attention to Detail
- Error Detection
- Collaborative Team Player
- Hardware and Software Repair
- Technical Troubleshooting
Accomplishments
- Supervised a team of 15 Information System Technicians
- Analyzed computer systems to identify issues and initiated resolutions
- Ensure customer delight with the services provided our team.
- Performed security checks and routine maintenance on computer systems
- Current Top Secret Clearance with SCI eligible
- Deployed to 3rd/SOCAL, 7th/Southeast Asia, and 5th Fleet/Middle East to assist in Operation Inherit Resolve as IT to fix/maintain multiple Naval systems and equipment.
- Deployed to 3rd Fleet/SOCAL, 7th Fleet/Southeast Asia, 5th Fleet/Middle East , and 6th Fleet/Africa as IT to fix/maintain multiple Naval systems and equipment.
11/2016 - Present Day
07/2018 - 03/2019
08/2021 - 03-2022
Timeline
IT Technician
US Navy
11.2016 - Current
High School Diploma -
Trimble Technical High School