Proven Line Cook and Park Manager with a track record of enhancing customer satisfaction and increasing revenue at Berrien County Parks Department. Skilled in time management and customer service, adept at leading teams to exceed goals through attention to detail and motivation. Achieved high accuracy in meal preparation, significantly boosting repeat business.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
Jaysen Field, Environmental Property Manager, (269) 983-7111, ext. 8232
Genevieve Graves, Assistant Environmental Property Manager, (269) 983-7111, ext. 8133
Kelli Reeves-Hays, Owner of The Brick House,
Andrew Uhrik, Back of house manager at The Brick House,