Intune use and Management
Declan Verboncouer
Appleton,WI
Summary
Diligent IT Personnel with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments. Versatile with knowledge of both Network Hardware, and Software, able to fit many roles.
Overview
9
9
years of professional experience
Work History
IT Specialist
Ymca Of The Fox Cities
10.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Monitored systems in operation and input commands to troubleshoot areas.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Developed customized software solutions for improved business processes and increased productivity.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Identified old technology and maintained a relationship with a recycling partner.
- Conducted regular maintenance on networking equipment, guaranteeing optimal performance and longevity.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Performed troubleshooting for Cisco Meraki devices.
- Ran, Crimped, and connected devices Via Cat 6e Ethernet.
- Mounted various network equipment to further bolster company connectivity.
- Configured Firewall and Switch devices, organizing network racks.
- Set up, and maintained network topology.
Crew Member
TC Transcontinental Printing
06.2019 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional needs effectively.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on machines and equipment.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of work.
Dishwasher
Luigis Pizza Restaurant
01.2016 - 04.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Inspected dishwashing equipment and reported issues to supervisor.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other items used often by kitchen staff.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
Education
Associate of Applied Science - IT Systems Administrator
Fox Valley Technical College
Appleton, WI05-2029
High School Diploma -
Menasha High School
Menasha, WI06-2019
Skills
- IT troubleshooting
- IT documentation
- Information security
- Software implementation
- System upgrades
- Technical issue analysis
- IT risk management
- Network administration
- Project implementation
- IT consulting
- Hardware upgrades
- Remote support
Software
Microsoft Products (Outlook, Teams, Excel)
Mac and Windows OS
Printix
Power Automate
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Graphic Design
- Computer Building
- Music
Timeline
IT Specialist
Ymca Of The Fox Cities
10.2021 - Current
Crew Member
TC Transcontinental Printing
06.2019 - 08.2021
Dishwasher
Luigis Pizza Restaurant
01.2016 - 04.2019
Associate of Applied Science - IT Systems Administrator
Fox Valley Technical College
High School Diploma -
Menasha High School
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