Decora Fletcher
Brooklyn,NY
Summary
Proven leader in high-stress environments, adept at emergency response and conflict resolution, with a track record of enhancing safety. Skilled in first aid and staff management, consistently improved team collaboration and incident handling by fostering effective communication.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Lenox Family Residence
Manhattan, NY
08.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Improved overall safety with effective communication and collaboration among team members.
House Manager
Keener Men’s Shelter
02.2019 - 09.2020
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
Security Guard Supervisor
Allied Universal Security Services
07.2016 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Improved overall safety with effective communication and collaboration among team members.
Education
Psychology
Medgar Evers College
Brooklyn, NYSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Team leadership
- Staff management
- Security camera monitoring
- Patrolling
Timeline
Shift Supervisor
Lenox Family Residence
08.2020 - Current
House Manager
Keener Men’s Shelter
02.2019 - 09.2020
Security Guard Supervisor
Allied Universal Security Services
07.2016 - 04.2019
Psychology
Medgar Evers College