DeCoya Fox
Dallas,TX
Summary
I am a Highly-motivated employee with the desire to take on new challenges. I have a Strong worth ethic, adaptability and exceptional interpersonal skills. I would also like to consider myself a very Compassionate Certified Nursing Assistant/ Patient Care Technician who is diligent about serving patient's medical and personal needs. I am always Focused on delivering high-quality care to individuals from diverse backgrounds. I also am Dedicated to protecting patient safety and promoting satisfaction with facility services. I would like to consider myself a very Kind and energetic professional with outstanding bedside manner and charting abilities. My all around goal is to provide exceptional customer service and care no matter the field or position.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Ut Southwestern Medical Center
Dallas, TX
08.2023 - Current
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Kept instruments and equipment clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Notified senior staff of patient emergencies to optimize outcomes.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Patient Care Technician
Select Medical Corporation
Dallas, TX
04.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Patient Care Technician
Medical City Arlington
Arlington , TX
07.2022 - 04.2023
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Mobile Phlebotomist/Processor Operator
Excellent Phlebotomist Lab Services
Dallas, TX
05.2018 - 06.2022
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
- Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Maintained an organized work area by ensuring supplies were stocked, cleaned up after each procedure.
- Assisted in the preparation of reports regarding collected data for review by supervisors or physicians.
- Processed specimens promptly following standard operating procedures for laboratory testing.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Customer Service Representative
Profit Expansion Group
Mesquite, TX
08.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
CNA Student (internship)
Park Manor Nursing Home
DeSoto, TX
10.2018 - 01.2020
- Assisted patients with activities of daily living, such as bathing, dressing, grooming and eating.
- Provided emotional support to patient and family members.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Encouraged patient participation in therapeutic activities such as walking, strhing exercises or physical therapy sessions.
- Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.
- Collected specimens for laboratory analysis per physician's orders.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Explained various warnings, side effects and dosage requirements of medications.
- Administered therapies and medications under direction of physician to reduce symptoms and treat underlying conditions.
Education
High School Diploma
Desoto High School
Desoto, TX05-2020
Nursing
Texas Woman's University
Denton, TXSkills
- Feeding Assistance
- Vital Signs Monitoring
- Mobility Assistance
- Information Protection
- Patient Education
- Specimen Collection
- Patient Observation
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Prioritization
- Microsoft Excel
- Active Listening
- Typing Proficiency
- Blood Collection
- Specimen Preparation
- Diagnostic Testing
- Health Education
Timeline
Patient Care Technician
Ut Southwestern Medical Center
08.2023 - Current
Patient Care Technician
Select Medical Corporation
04.2023 - Current
Patient Care Technician
Medical City Arlington
07.2022 - 04.2023
Customer Service Representative
Profit Expansion Group
08.2021 - 04.2022
CNA Student (internship)
Park Manor Nursing Home
10.2018 - 01.2020
Mobile Phlebotomist/Processor Operator
Excellent Phlebotomist Lab Services
05.2018 - 06.2022
High School Diploma
Desoto High School
Nursing
Texas Woman's University