Dede Kapend

I manage the incoming orders, I deal with the end of day reports, I deal with the return items, I manage quotes from different transportation’s companies and make decisions based on the best price.

Packing

Dealing with shipments of goods, productions, sales.

• Develop Optikah in different African countries (Gabon, Seychelles Island, São Tomé e Principe Island, Togo, Comoros, République démocratique of the Congo, Rwanda)
• Train new teams
• Manage the shipment of Optikah products from China, France and Italy to different countries where the company Operates.
• Deal with salaries, administrative fees and procedures of different countries.
• Deal with the planning, organizing and controlling the activities of the organization.

• Plan and organized events
• Deal with administrative issues
• Deal with employees training
• Deal with financial issues within the company
• Deal with salaries

• Listened to the questions and concerns of customers in order to provide answers or responses.
• Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
• Provided excellent customer service by quickly resolving issues and responding to inquiries.
• Reviewed and updated customer account profiles in the company’s database.

• Provided excellent customer service by quickly resolving issues and responding to inquiries.
• Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
• Kept track of every interaction for training, reporting, and auditing purposes.
• Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
• Increased sales revenue by skillfully promoting a variety of Product or Service options.
• Deal with the French and British market

• Sales
• Debt collector
• Promotion
• Inbound and outbound calls from customers
• Troubleshooting issues