Dedra R Frazier
Fort Worth
Summary
Accomplished and energetic Process Assistant with a solid history of achievement in Amazon. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Problem Solving, Conflict Resolution and Time Management.
Overview
13
13
years of professional experience
Work History
AR Seasonal Process Assistant
AMAZON FULFILLMENT CENTER
Fort Worth, TX
11.2019 - Current
- Make sure outbound runs smoothly (AFE, singles, and pick)
- Collaborated with team members to resolve operational challenges, ensuring timely deliveries.
- Monitored performance metrics to identify areas for improvement and optimize processes.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported leaders by managing scheduling and organizing.
- Motivates associates and coaches on rates and quality
- Communicates with Area Managers and Operations to increase productivity
- Streamlined order processing workflows to enhance efficiency in fulfillment operations.
- Trained new team members on operational procedures and safety protocols within the fulfillment center.
- Implemented process improvements that reduced errors and increased overall productivity in shipping tasks.
Customer Service Representative
ACT CONSULTING INC. / RADIOSHACK CORPORATION
Fort Worth, TX
10.2013 - 02.2016
- Actively listening to customer complaints to accurately enter into the database to be resolved in a timely manner
- MPS Supervisor (Mobile Technical Support Department) overseeing 8-9 agents, providing quality control and feedback to provide the best services to customers
Accounting Clerk 1
ACT CONSULTING INC. / RADIOSHACK CORPORATION
Fort Worth, TX
03.2013 - 10.2013
- Disputed chargebacks with credit card companies
- Fax/scan required information to credit card companies
- Assisted accounting department in any other tasks that needed to be done
Education
HIGH SCHOOL DIPLOMA -
Kaiserslautern High School
Kaiserslautern, RP06.2000
Skills
- Time Management
- Problem Solving
- Multitasking
- Customer Obsession
- Excellent Communication
- Team player/Leader/Motivator
- Conflict Resolution
- Fax
- Active Listener
- Quality
- Quality control
- Technical Support
Timeline
AR Seasonal Process Assistant
AMAZON FULFILLMENT CENTER
11.2019 - Current
Customer Service Representative
ACT CONSULTING INC. / RADIOSHACK CORPORATION
10.2013 - 02.2016
Accounting Clerk 1
ACT CONSULTING INC. / RADIOSHACK CORPORATION
03.2013 - 10.2013
HIGH SCHOOL DIPLOMA -
Kaiserslautern High School