Dedric Washington
Manor,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Tax Specialist I
Travis County
Austin, TX
02.2023 - 07.2026
- Updated knowledge of tax laws and regulations to ensure compliance and informed client support.
- Resolved customer inquiries and disputes efficiently and courteously.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed customer forms and payments promptly to streamline transactions and improve service efficiency.
- Processed payments for transactions such as license plates, transfer of ownership, titles, and special permits.
- Processed motor vehicle registrations and title transfers for customers.
- Managed customer service queues ensuring that wait times are kept within acceptable limits.
- Collaborated with law enforcement on vehicle-related issues and investigations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register to process cash, check, and credit card transactions.
Customer Support Team Lead
MindStart
Austin, TX
05.2020 - 01.2023
- Provided daily direction to call center associates.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Trained new employees on company customer service policies and service level standards.
- Conducted monthly meetings to deliver constructive feedback, enhancing team performance and accountability.
- Developed strategies to assist associates in meeting goals.
- Resolved complex customer issues and complaints from customers and staff, sharing positive outcomes as training tools.
- Resolved customer conflicts and challenging situations by remaining calm and leveraging internal knowledge bases to formulate effective solutions.
- Demonstrated in-depth knowledge of products, services and policies to coach team members.
- Utilized recognition and reward tools frequently to recognize achievements.
- Motivated teams by recognizing and rewarding excellence.
- Enhanced customer satisfaction and retention by proactively reviewing new accounts and initiating outreach for assistance.
- Managed customer support operations services for multiple locations.
- Partnered with fellow team members on new customer service program to promote seamless transitions.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Test Technician
Global Resale
Austin, TX
10.2017 - 03.2020
- Prepared and set test articles, fixtures and components to accurately conduct testing procedures.
- Documented test procedures and steps to enable efficient testing duplication and thorough review.
- Analyzed, collected, and compiled test data using computer software and hardware for accurate reporting.
- Diagnosed and repaired faulty testing equipment to prevent false or misleading data within dataset.
- Utilized Excel to manage and analyze data effectively. to track and model information.
- Participated in departmental meetings to share insights and recommendations., providing feedback to enhance future performance.
- Configured new employee workstations, including all hardware, software and peripheral devices.
- Removed malware and viruses from laptops and desktop systems using specialized software.
Materials Associate
iCare Renovations
Austin, TX
06.2017 - 10.2017
- Collaborated with team members to identify project requirements, develop effective solutions, and consistently meet deadlines.
- Delivered all tools and supplies to customer locations.
- Prepared surfaces by stripping existing coatings, filling holes and sanding.
- Executed wallpaper removal through solution application, scraping, and careful peeling, ensuring clean surfaces for subsequent work.
- Readied drywall by applying skim coat, sanding and adding desired texture.
- Conducted thorough cleanup post-job by disposing of paint, buckets, and materials, maintaining a safe and organized work environment.
Chef - Line Cook
Frank
Austin, TX
11.2015 - 06.2017
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Marinated food items according to corporate-provided instructions and recipes.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Line Cook - Lead Line Cook
Cafe Express
Austin, TX
09.2014 - 03.2016
- Improved employee performance by providing constructive suggestions and encouragement.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Skillfully made sandwiches, specialty items and custom orders to meet guest needs.
- Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
Grill Operator
Waffle House
Austin, TX
10.2010 - 11.2014
- Cleaned grills and other kitchen tools and areas.
- Maintained cleanliness and organization of all line workstations.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Distributed prepared food to servers in efficient manner.
- Set up and performed initial prep work for food items such as soups, waffle batter, and hydrate hash browns.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
Education
High School Diploma -
Del Valle High School
01-2010
Skills
- Tax compliance
- Tax regulations
- Tax software
- Customer service
- Customer relationship management
- Invoice management
- Data entry
- Microsoft Office
- Problem solving
- Time management
- Leadership
- Conflict resolution
- Relationship building
- Stress management
- Reliable team member
- Hardware
- Stress management
Timeline
Tax Specialist I
Travis County
02.2023 - 07.2026
Customer Support Team Lead
MindStart
05.2020 - 01.2023
Test Technician
Global Resale
10.2017 - 03.2020
Materials Associate
iCare Renovations
06.2017 - 10.2017
Chef - Line Cook
Frank
11.2015 - 06.2017
Line Cook - Lead Line Cook
Cafe Express
09.2014 - 03.2016
Grill Operator
Waffle House
10.2010 - 11.2014
High School Diploma -
Del Valle High School