Jessica Grimes
Atlanta,GA
Summary
Highly experienced in customer service, sales, animal care, vehicle titling, and registration. Committed to providing exceptional service and consistently exceeding customer expectations. Incredibly strong work ethic and enthusiasm for delivering top-notch consumer experiences make myself an ideal candidate for positions that value these qualities
Overview
4
4
years of professional experience
Work History
Tax Specialist I
Cobb County Government-Tax Commissioner's Office
03.2024 - 10.2024
- Billed, collected, and disbursed motor vehicle and real property taxes among county tax districts within the local governing county.
- Communicated with other local tax commissioner’s offices to remove holds or assist with title processing
- Processed motor vehicle registrations, titles, and license plate transactions utilizing programs such as DRIVES (Driver Record and Integrated Vehicle Enterprise System), IAS World, and I/M Dashboard
- Valuated motor vehicle taxes using both Title Ad Valorem, and previously used Ad Valore tax systems used for taxation
- Ensured compliance with state, local, and federal laws regarding motor vehicles and real property
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, and regulations affecting taxation practices.
Box Office
Cobb County Government-MHBA
04.2023 - 10.2023
- Utilized "Ticketmaster One" software for Mable House Barnes Amphitheatre events.
- She assisted guests with seating options, ticketing concerns, and deliverables.
- I've instructed guests/patrons on rules and regulations according to Cobb County open venue codes.
- Created and maintained reports of sold tickets and payments received.
- Manually documented, filed, and sent deposit information to the Cobb County Board of Commissioners.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
Attendant
Raceway
07.2022 - 01.2023
- Adhere to all federal, state, and local safety-related regulations.
- Communicate respectfully and maintain a consistent team-oriented attitude.
- Efficiently complete guest transactions at register stations and suggest products that complement purchases.
- Keeping facilities clean, neat, and organized gave common areas professional and fresh appeal.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Garden Associate
Home Depot
04.2021 - 09.2021
- Made orders in regards to plants and home décor.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Stocked products according to shelving systems and organized isles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Kennel Lead
Destination Pet
11.2020 - 03.2021
- Maintained cleanliness in a kennel setting according to standards set by the CDC (Center for Disease Control and Prevention)
- Created appointments for clients, recommended proper grooming techniques, and ordered supplies
- Trained new employees on protocol, ethics, and operations
- Processed new orders sent in for stock
- Utilized animal restraint techniques for procedures, medical procedures, and grooming
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Implemented enrichment activities for animals to improve their mental stimulation and overall well-being while in our care.
- Maintained detailed records on each animal's history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
Education
High School -
South Cobb High School
Austell, GA05.2017
Associate of Science - Biology
Georgia Highlands College
Marietta, GA12.2024
Skills
- Attention to detail
- Problem-solving techniques
- Analyzing information
- Knowledge of laws
- Teamwork and collaboration
- Appointment scheduling
- Office 365
- Map reading
- Tax Advisory Services
- Tax Process Improvement
- Compliance knowledge
- Indirect Taxation
- Documentation skills
References
Available upon request
Timeline
Tax Specialist I
Cobb County Government-Tax Commissioner's Office
03.2024 - 10.2024
Box Office
Cobb County Government-MHBA
04.2023 - 10.2023
Attendant
Raceway
07.2022 - 01.2023
Garden Associate
Home Depot
04.2021 - 09.2021
Kennel Lead
Destination Pet
11.2020 - 03.2021
High School -
South Cobb High School
Associate of Science - Biology
Georgia Highlands College
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