Dedrick Jordan
Dallas
Summary
Dynamic professional with extensive experience in classroom management and employee training at Dallas Independent School District. Proven ability to enhance student learning through effective behavior modification and communication skills. Committed to fostering a positive environment and ensuring safety procedures are followed, while achieving operational excellence in diverse roles.
Overview
7
7
years of professional experience
Work History
Certified Teacher Assistant
Dallas independent school district
Dallas
12.2023 - Current
- Helped students master learning concepts through one-on-one and small group tutoring.
- Supervised children and participated with children in activities.
- Managed record keeping tasks such as attendance sheets, grade books, and report cards.
- Facilitated small group learning activities to reinforce lesson objectives.
- Provided guidance to students on classroom assignments and activities.
Security Officer
Unarmed Security Guard SOS Security
Dallas
02.2023 - 01.2024
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Manager
Chick-fil-a
Mesquite
02.2022 - 09.2023
- Assigned work and monitored performance of project personnel.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Security Guard
Allied universal
01.2021 - 05.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Cashier
Walmart
Brenham
06.2020 - 07.2022
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Shift Lead
Denny
Dallas
12.2017 - 01.2020
- Handled cash register transactions accurately while providing excellent customer service.
- Collaborated with management to set performance goals and evaluate progress.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed customer buying patterns to identify trends in sales activity.
Education
High School Diploma -
North Mesquite High School
Mesquite, Tx05.2018
Undergrad -
Texas A&M Commerce
Commerce, TxSkills
- Classroom management
- Behavior management
- Lesson planning
- Communication skills
- Time management
- Safety procedures
- Customer service
- Employee training
- First aid and CPR
- Parent-teacher communication
- Special education support
- Behavior modification
- Behavior modeling
Languages
- English
- Spanish (basic)
Timeline
Certified Teacher Assistant
Dallas independent school district
12.2023 - Current
Security Officer
Unarmed Security Guard SOS Security
02.2023 - 01.2024
Manager
Chick-fil-a
02.2022 - 09.2023
Security Guard
Allied universal
01.2021 - 05.2023
Cashier
Walmart
06.2020 - 07.2022
Shift Lead
Denny
12.2017 - 01.2020
High School Diploma -
North Mesquite High School
Undergrad -
Texas A&M Commerce